Stay alert for fraudulent callers.

Helping you keep your account safe is our top priority.

Keeping your accounts and information safe is our number one priority, but we can't do it alone. That's why we want you to know how to identify and avoid scams, especially when phone calls, emails or text messages may be difficult to distinguish from legitimate messages.

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Here's how this recent scam works

Your phone buzzes. It's a call, email or text from what appears to be a trusted company that you do business with, such as your bank. In the case of a phone scam, you may even see a manipulated caller ID.

The caller or message seems urgent, describing a situation requesting you to provide information immediately in order to:

  • Stop suspicious activity
  • Secure your account
  • Confirm a transaction
  • Some other unexpected scenario
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You may be asked to do any of the following:

  • Confirm actual but partial information they may have already obtained about you or your account
  • Provide some of your personal information or account information
  • Reply with a texted security code
  • Update a piece of account information or suspicious activity

Do not respond. Do not reply. Hang up.

While you may not have been targeted in this scam, now is a good time to remember to
never share this information to anyone actively contacting you.

People's United Bank will NEVER make or send unsolicited calls, emails or texts asking you to provide, verify, or update passwords, usernames, debit/credit card PINs or security codes, or account information such as Social Security Number, Account Number, Card Number, or other personal information.

Never share your sensitive
personal information

  • User ID
  • Passwords
  • Security codes

Never share your
account information

  • Social Security Number
  • Account Number
  • Card Number

What to do if you're called

  • Never provide a texted security code to anyone who calls you over the phone—it is only used to access your online account.
  • If you receive a suspicious call from someone claiming to be from People’s United Bank requesting personal account information (like your username/password/security code), hang up the phone and dial our listed number: 1-800-894-0300.
  • Remember that caller IDs can be manipulated easily and are not a good way to confirm the identity of a caller.
Suspicious email message

If you receive a suspicious email that appears to be from People’s United Bank, please forward it to

Reporting fraud

If you suspect fraud on your account please contact us immediately at

Victim of identity theft

Contact People's United Bank at
1-800-894-0300 or online, if you feel your People's United accounts have been affected.

AARP Fraud Watch Network

People's United Bank is proud to collaborate with the AARP Fraud Watch Network to provide consumers, of all ages, with instant access to educational resources and information designed to fight identity theft and fraud.

American Association of Retired Persons Fraud Watch Network official logo

Features to help protect your account and debit card.

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Instantly control your debit card

Misplaced your card? Instantly turn it off. Don’t make online purchases? Disable that. With the People’s United Mobile Banking App, you have complete control over your debit card. When you enable Card Controls through the People’s United Mobile Banking App, you control when, where and how your debit card can be used.

Real-time alerts* keep you in the know

People’s United Mobile Banking gives you the power to stay on top of your money with Debit Card alerts. When you enroll in Card Controls, you’re automatically enrolled for alerts. Just decide which types of transactions to be notified about, including online purchases and ATM withdrawals.

*People's United Bank does not charge for the Mobile Banking service. However, a text messaging and/or data plan is typically needed. Please check with your wireless carrier for more information.

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Tips to prevent fraud and identity theft

Here are some everyday ways you can protect yourself from fraud and identity theft.

Credit protection

Make it your top priority to check your credit regularly

Review statements

Check credit card and bank statements regularly

Using ATMs

Be on the lookout for skimmers or bugged keypads

Social security number

Only provide it when absolutely necessary

Your mailbox

Retrieve mail ASAP or invest in a locking mailbox

Password Protection

Keep them strong and change them on a regular basis

Shred it

Shred all mail and bank documents with your personal info

Sharing information

Be selective with whom you share your personal information

Computer Security

Keep your firewall, antivirus and spyware protection up-to-date

© 2021 People's United Bank, N.A.