COVID-19 Update
We're here to help.
We’re everywhere you need us to be – available to serve you by phone, by appointment, online through your desktop and your mobile phone. In these challenging times, we’re focused on our customers, communities and our employees.
Stay connected to your accounts 24/7
We offer secure and convenient ways to bank with us 24/7 through People's United Online Banking and the Mobile Banking app so you can access your accounts, view transactions, balances and more.
Important branch updates
We continue taking extra precautions to enforce safe social distancing, in order to be able to provide the level of service customers expect and need.
Masks will be required for anyone entering any People’s United branch, including our employees who work there.
Footprints placed on branch floors will help distance customers safely during their visit and attendants will monitor customer traffic inside.
Extensive, enhanced cleaning of our branches and ATMs and proactive education for employees on COVID-19 protection.
Learn more. Do more.
Short click-and-view demos help you discover how to use popular online and mobile banking features that make everyday banking even more convenient.
Support for individuals, businesses and communities
People’s United Bank is committed helping customers, communities, and businesses that may be experiencing financial hardship as a result of COVID-19. Consistent with our long history of providing support in times of need, we may be able to offer financial relief.
Waiver of Fees
On a case-by-case basis for late/overdraft, ATM fees, CD penalty waivers, and postponement of some planned fee changes for April 1, 2020.
Consumer Loans
Individualized support is available, which includes a 90-day foreclosure moratorium on eligible residential loans for customers who may need it. Customers should contact People’s United’s loss mitigation team to discuss repayment and forbearance support at 1 (800) 463-0416.
Business Loans
Individualized support is available for clients who may need it. Clients should contact their relationship manager or local branch directly to discuss.
Business Credit Cards
Offering extended payment terms and waiving associated fees from April 1 to May 31.
SBA, State, Municipal Support
Access to government enacted SBA emergency loans and curated educational resources, as well as state or municipal loan programs for customers seeking assistance.
Community Support
Actively engaging with community organizations and government officials to ensure a coordinated approach that complements national, state, and local relief efforts. Monetary support will be provided to response funds and non-profits who are meeting the basic needs of vulnerable populations, including low-income residents, first responders, healthcare workers, and small businesses.
Be aware. Stay secure.
Be aware of potential scammers attempting to impersonate or "spoof" authorities such as government or public health officials or agencies. Always exercise caution before engaging with someone seeking information from you.
- Do not share your personal or sensitive information. People's United Bank will never make or send unsolicited calls, texts or emails asking you to provide, verify, or update passwords, usernames, debit/ATM card PINs or security codes, or account information such as Social Security number, Account Number, Card Number or other personal information.
- Don’t always believe caller ID. Caller ID spoofing is easy to do, so fraudsters may try to impersonate or "spoof" authorities such as government or public health officials, agencies or even your bank.
- Don’t click email attachments or URL links. Always inspect email and text senders carefully, and do not click on suspicious links or email attachments from unexpected emails, even if the sender looks like a company or person you recognize.
- Set account alerts. Enroll in online account alerts to actively monitor your account activity and detect unusual activity. Customize alerts by transaction type or amount, and receive email or text notifications, or both. Learn how to set account alerts.
- Enroll in Online Documents. Access your bank statement and other important forms and notices in one secure place, accessible only to you with secure sign-on at your convenience. Learn more.
COVID-19 Community Support
People’s United Bank and our charitable foundations have been closely monitoring ongoing developments of COVID-19, and its impact on our local communities. We are working diligently to ensure we remain a strong philanthropic partner and actively engage in discussions with our community and banking partners, and government officials, to understand the role of philanthropy in responding.
Targeting $3 million to COVID-19 Support
In response to the impact of COVID-19 on our communities, People’s United Bank and our two charitable foundations are actively providing support to COVID-19 relief efforts, with an anticipated target of collectively allocating more than $3 million in funding.
Support efforts include:
- COVID-19 Relief Funds - Monetary support to collaborative COVID-19 Relief Funds, to address the impact COVID-19 is having on our communities as efficiently and effectively as possible.
- Accelerating Grant Payments - Our Foundations are working to expedite grants to our nonprofit partners that are on the frontlines to help provide funding for their most urgent needs.
- General Operating Support - For nonprofits applying to our Foundations, we are lifting programming and project restrictions. We are also converting previously awarded program funding to a general operating grant to address the most urgent needs and challenges.
- Flexible Requirements - Foundation grantees will not be required to provide periodic pending progress updates. We will be flexible with deadlines for reports and other requirements to ease burdens on our grantees and allow for a more relevant and responsive approach to our grant-making process
- Ongoing Support - We will continue to explore opportunities where we can have an effective impact in responding to the coronavirus to meet the needs of our communities as the situation evolves.
Our latest thinking...
We're here for you
Be aware of potential scammers attempting to impersonate or "spoof" authorities such as government or public health officials or agencies. Always exercise caution before engaging with someone seeking information from you.
Stay safe and thank you for banking with People's United Bank.
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