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Debit Card Controls

When you enable Card Controls through the People’s United Mobile Banking App, you control when, where and how your debit card can be used.

Instantly control when, where and how
your debit card can be used

Misplaced your card? Instantly turn it off. Don’t make online purchases? Disable that. With the People’s United Mobile Banking App, you have complete control over your debit card.

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Turn your
card on/off

Instantly disable your debit card to prevent new transactions.

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Set your own
spending limits

Determine your threshold amount to help prevent overspending.

A mobile phone, shown from the middle upward, featuring the Debit Card Controls screen showing all debit card control options
Red and blue small business store front icon
Customize
where you shop

Set the type of places you normally shop, disable the ones you don't.

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Customize
how you shop

Immediately enable and disable different types of transactions.

Manage your money your way

How to get started using Debit Card Controls

Once you are a People’s United Bank customer, simply sign-up for Online Banking and once that is completed, download the People’s United Mobile Banking App on your compatible mobile device. If you already have the app, make sure it’s the most updated version.

How to Control Your Debit Card Using Our Mobile App

Learn how to lock and unlock your debit card using our mobile app.

How to Control Your Debit Card Using Our Mobile App

Learn how to lock and unlock your debit card using our mobile app.

 

 

Download the People's United Bank mobile app

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Debit Card Controls

Card controls allow you to control how and where your People's United Bank debit card is used. You can enable and disable a debit card for use, restrict card usage to specific types of merchants and/or transaction types, set transaction limits and restrict card use to specific geographic regions. Watch this short demo to see how to set card controls.

Sign into the People’s United Mobile Banking app and select ‘More’ from the menu. From ‘More’ select ‘Card Controls’ to enroll for the service and to review and/or update your Card Control settings. Watch this short demo to see how to set card controls.

Sign in using the People’s United Mobile Banking app, select ‘Card Controls’ from the ‘More’ menu. Select Add and you will be presented with a list of your eligible debit cards that you can add to Card Controls. Watch this short demo to see how to set card controls.

The changes made in Card Controls are effective immediately.

Yes, once enrolled in Card Controls, select the desired card and slide Enable card for use into the off position to disable. Watch this short demo to see how to lock and unlock your debit card.

Merchant Type controls can be used to permit or restrict your debit card from being used with specific categories of merchants. Merchant Types include Department Stores, Entertainment, Gas Station, Groceries, Household, Personal Care, Restaurants, and Travel.

A Merchant Category is assigned based on the merchant’s primary line of business by the Debit Card processor they use.

Debit Card processors will assign businesses a single Merchant Category code based on the higher volume of service/merchandise sales.

Transaction Types can be used to control which types of transactions are permitted. Transaction Types include In-Store, Online, Mail/Phone Order, Auto Pay, ATM, and Digital Wallets.

A Threshold Amount is the maximum dollar amount allowed per transaction. If a transaction exceeds your defined limit, the transaction is declined. Threshold Amounts will not increase your existing card limits.

My Regions allow you to assign each enrolled card to a geographical area. When a transaction is initiated, the merchant’s location will be compared to your defined Region(s). If the transaction occurs outside of your Region(s), it is denied. For example, you've defined your region as New York. You make an in-store purchase through a company transacting out of California. In this scenario, the transaction will be declined.

Create a Region by zooming in and out on the map or by entering a specific Region. Although the visible area on your map is square, regions are contained within circles. This may cause areas within the corners of your map to fall outside of the Region. If this happens, edit your Region and zoom out on your map. Regions must have at least a five-mile radius.

The location controls allows you to select My Regions or Block International Regions. For example, for My Regions to be enabled, Block International will need to be disabled.

No. The location of the transaction will be compared to your defined Regions, not your mobile device location.

Disabling the Transaction and/or Merchant Type Card Controls would deny any attempted purchase for one of the listed Transaction and/or Merchant Types.

For questions regarding Card Controls or to report fraud please contact our Call Center at 800-525-9248.

Disabling your debit card means all transactions (online, in store, by phone, etc.), except for recurring payments, will be denied until you re-enable your card in the People’s United Bank Mobile app. If you use an iOS device, you also will not be able to link your debit card to Apple Pay until you re-enable your card.

Removing a card from Card Controls means any existing card controls will be removed from your card. If you remove your card, you will still be able to link your debit card to Apple Pay through the People's United Bank Mobile app if you use an iOS mobile device.

Disclosure

Mobile Banking is available to People's United Bank Online Banking customers. View our Terms and Conditions.


People's United Bank Mobile Banking App is only available in English at this time.

Apple, the Apple logo, iPhone and Wallet are trademarks of Apple, Inc., registered in the U.S. and other countries. Apple Pay, Touch ID, Face ID and Apple Watch are trademarks of Apple Inc. ©2016 Samsung Electronics America, Inc. Samsung, Samsung Pay, Samsung Galaxy, Samsung Knox and Galaxy S (and other device names) are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Samsung Pay is available on select Samsung devices. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.

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