Debit Card Controls

When you enable Card Controls through the People’s United Mobile Banking App, you control when, where and how your debit card can be used.

Instantly control when, where and how
your debit card can be used

Misplaced your card? Instantly turn it off. Don’t make online purchases? Disable that. With the People’s United Mobile Banking App, you have complete control over your debit card.

Blue debit or credit card with a closed red padlock icon
Turn your
card on/off

Instantly disable your debit card to prevent new transactions.

Blue pig with a red circle above it
Set your own
spending limits

Determine your threshold amount to help prevent overspending.

A mobile phone, shown from the middle upward, featuring the Debit Card Controls screen showing all debit card control options
Red and blue small business store front icon
Customize
where you shop

Set the type of places you normally shop, disable the ones you don't.

Blue hand holding a red and blue credit or debit card icon
Customize
how you shop

Immediately enable and disable different types of transactions.

Manage your money your way

How to get started using Debit Card Controls

Once you are a People’s United Bank customer, simply sign-up for Online Banking and once that is completed, download the People’s United Mobile Banking App on your compatible mobile device. If you already have the app, make sure it’s the most updated version.

Activating debit card controls

From the App menu, select More then:

  • Choose Card Controls from the menu
  • Select Add to view a list of eligible debit cards
  • Tap your debit card and select Done
Mobile banking screen showing list of debit cards eligible for use, with option to add additional cards

Instantly disable or enable your debit card

From the App menu, select More then:

  • Choose Card Controls from the menu
  • Select your debit card
  • Tap the slider next to Enable card for use
  • Confirm that you want to instantly disable your debit card
Mobile banking screen highlighting option to enable and disable debit card for purchases

Set specific merchant categories where you use your debit card

From the App menu, select More then:

  • Choose Card Controls from the menu
  • Select your debit card
  • Tap Merchant Types
  • Enable or disable all Merchant Types or choose selected types to manage
Mobile banking screen showing option to set debit card usage for certain merchant types

Set specific transaction types for your debit card

From the App menu, select More then:

  • Choose Card Controls from the menu
  • Select your debit card
  • Tap Transaction Types
  • Enable or disable all Transaction Types or choose selected types to manage
Mobile banking screen showing options to control debit card usage based on transaction types

Set geographical regions where you can use your debit card

From the App menu, select More then:

  • Choose Card Controls from the menu
  • Select your debit card
  • Tap Location Controls
  • To restrict international transactions, tap the slider next to Block International
  • To define and enable areas where your card can be used tap My Regions
  • Tap the slider to enable the control and define up to 3 allowed regions


Note: You can either Block International or enable My Regions, both cannot be enabled.

Mobile banking screen showing option to control debit card usage based on regional location

Set transaction limits for your debit card

From the App menu, select More then:

  • Choose Card Controls from the menu
  • Select your debit card
  • Tap Threshold Amount
  • Tap the slider next to Threshold Amount to enable the control
  • Enter a maximum purchase amount
Mobile banking screen showing option to set a monetary threshold for debit card purchases

Set customized transaction alerts for your debit card

From the App menu, select More then:

  • Chose Alerts from the menu
  • Select your debit card
  • Tap All Transactions
  • You have the option to keep All Transaction alerts enabled, Choose Your Alerts or receive no alerts
  • If you select to choose your alerts, you will need to enable the transactions you want to be notified of.
Mobile banking screen showing alert options, with ability to choose which to receive
People's United Bank Platinum personal debit card leaning on a mobile phone featuring the Mobile App

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Life is complicated. Your checking account doesn't need to be. You need a checking account that is safe, convenient and full of the benefits that you need to uncomplicate your life.

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  • Cash back rewards on debit purchases
  • Free Online and Mobile Banking
Debit Card Controls

Card Controls allow you to control how and where your debit card is used. You can Enable/Disable a debit card for use, restrict card usage to specific types of Merchants and/or Transaction Types, set Transaction Limits and restrict card use to specific geographical regions.

Sign into the People’s United Mobile Banking app and select ‘More’ from the menu. From ‘More’ select ‘Card Controls’ to enroll for the service and to review your Card Control settings.

Sign in using the People’s United Consumer Mobile Banking app, select ‘Cards Controls’ from the ‘More’ menu. Select Add and you will be presented with a list of your eligible debit cards that you can add to Card Controls.

The changes made in Card Controls are effective immediately.

Yes, once enrolled in Card Controls select the desired card and slide Enable card for use into the off position to disable.

Merchant Type controls can be used to permit or restrict your debit card from being used with specific categories of merchants. Merchant Types include Department Stores, Entertainment, Gas Station, Groceries, Household, Personal Care, Restaurants, and Travel.

A Merchant Category is assigned based on the merchant’s primary line of business by the Debit Card processor they use.

Debit Card processors will assign businesses a single Merchant Category code based on the higher volume of service/merchandise sales.

Transaction Types can be used to control which types of transactions are permitted. Transaction Types include In-Store, Online, Mail/Phone Order, Auto Pay, ATM, and Digital Wallets.

A Threshold Amount is the maximum dollar amount allowed per transaction. If a transaction exceeds your defined limit, the transaction is declined. Threshold Amounts will not increase your existing card limits.

My Regions allow you to assign each enrolled card to a geographical area. When a transaction is initiated, the merchant’s location will be compared to your defined Region(s). If the transaction occurs outside of your Region(s), it is denied. For example, you've defined your region as New York. You make an in-store purchase through a company transacting out of California. In this scenario, the transaction will be declined.

Create a Region by zooming in and out on the map or by entering a specific Region. Although the visible area on your map is square, regions are contained within circles. This may cause areas within the corners of your map to fall outside of the Region. If this happens, edit your Region and zoom out on your map. Regions must have at least a five-mile radius.

The location controls allows you to select My Regions or Block International Regions. For example, for My Regions to be enabled, Block International will need to be disabled.

No. The location of the transaction will be compared to your defined Regions, not your mobile device location.

Disabling the Transaction and/or Merchant Type Card Controls would turn deny any attempted purchase for one of the listed Transaction and/or Merchant Types.

For questions regarding Card Controls or to report fraud please contact our Call Center at 800-525-9248 or visit www.peoples.com for more information.

Disclosure

Mobile Banking is available to People's United Bank Online Banking customers. View our Terms and Conditions.


People's United Bank Mobile Banking App is only available in English at this time.

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