Identity Theft Alert FAQs

  • What are Identity Theft Alerts?

    MasterCard Identity Theft Alerts is a service that can notify you if it detects that your personal information such as your credit or debit card, your Social Security number, your driver's license and other highly personal information about you is being bought or sold online by keeping track of thousands of criminal websites, chat rooms, forums and networks.

  • Why should I enroll in Identity Theft Alerts?

    Data security breaches are a common occurrence with hackers and thieves targeting all kinds of businesses in an attempt to steal personal information in order to commit fraud. Identity Theft Alerts monitors much of this illicit activity that occurs on the Internet black market, sometimes referred to as the dark web. While this service may not detect each and every instance in which personal data is being bought or sold on the Internet it can serve as an important early warning to alert you if your personal data has been discovered at risk, enabling you to take steps to reduce risks and resolve any fraud that has occurred more quickly than if you did not receive the early warning.

  • How do I enroll in Identity Theft Alerts?

    To get started, visit www.mastercard.us/idtheftalerts. You will be asked to enter the first 6 digits of your MasterCard to get started. Then begin the process to create an account by providing your email address to receive notification alerts and enroll your personal information for monitoring. After you have registered you can log in to update your profile any time at www.mastercardidtheftalerts.com.

  • What if I need further help enrolling?

    To speak with someone who can help guide you in the enrollment process please call the toll free number that appears at the bottom of www.mastercardidtheftalerts.com (1-866-566-3601).

  • Is the Identity Theft Alerts web site and service secure?

    The MasterCard Identity Theft Alerts web site and monitoring service employs robust data security measures including data encryption and security keys to prevent unauthorized access to our enrolled users’ personal data. The service is supplied by one of the top identity monitoring and security firms which counts financial institutions and federal law enforcement agencies among its clients.

  • What does it mean when I receive an alert?

    Your Identity Theft Alerts service tracks Internet activity for signs that the personal information you’ve asked us to monitor is being traded and/or sold online. This alert means that our surveillance technology has discovered information on the Internet that is a match to your monitored identity elements. If there is no match detected, you will not receive an alert.

  • What should I do if I receive an alert?

    You should log in to www.mastercardidtheftalerts.com to view the alert details and also call the toll free number that appears in the email you received or on the web site to speak with a Restoration Specialist who can guide you on the important steps you should take

  • What if the alert references only some of the personal information Identity Theft Alerts is tracking?

    Even if only some of your personal information that has been detected by Identity Theft Alerts, it is recommended that you contact the appropriate institution to have your account information changed, or change your account information yourself if possible - like it would be with the password to your email account, for example. It is safe to assume that if some of your information is compromised, all of it is. You may also want to review a copy of your credit report to ensure that all of the information that appears there is familiar to you. A Restoration Specialist from our Identity Theft Resolution Services team can help guide you with all of the recommended actions to take.

  • Is the buying and selling of others’ personal information online illegal?

    This activity is illegal in the United States, but other countries do not necessarily have the same laws as related to cybercrime. United States regulatory agencies have little to no jurisdiction to prosecute fraudsters acting on websites and chat rooms located in other countries.

  • Can I still become a victim of identity theft even though I am enrolled in Identity Theft Alerts?

    Identity Theft Alerts may reduce your risk of identity theft by letting you know sooner if your personal information has been compromised, and in turn enabling prevention or quick resolution of an identity theft incident. In addition to Identity Theft Alerts, you also have access to Identity Theft Resolution Services to help guide you through the often confusing and difficult process of restoring your identity. Unfortunately, no identity protection tool can prevent identity theft altogether.

  • Why does Identity Theft Alerts ask me for my SSN (Social Security Number)?

    SSNs are often stolen by hackers. Providing your SSN will enable the Identity Theft Alerts service to notify you in real time if the service detects your SSN exposed on the dark web.

  • What information do I enter in the Medical Identities field?

    Enter your Member ID number as it appears on your health insurance card or Medicare/Medicaid insurance card. Health insurance ID numbers are increasingly targeted by fraudsters who try to use stolen identities to commit medical fraud.

  • What if I have other questions about MasterCard Identity Theft Alerts?

    You can contact MasterCard at 1-866-566-3601 for additional questions about MasterCard Identity Theft Alerts.

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