Online Technical Assistance

Online Technical Assistance for Business Services

Need an answer to a technical question with our systems? We now offer online technical support for users of Remote Deposit Capture and Lockbox Services.

A People's United Bank representative can view your desktop and trouble-shoot the issue with you. Our real-time support allows us to temporarily view and interact with you and your computer while you watch and assist.

Important Note:

You must contact a representative in advance in order to request online technical support. Please call during normal business hours.

Lockbox Services Helpline: Phone 1-800-720-1040
Remote Deposit Capture Helpline: Phone 1-866-831-5717


How Tech Support Works

  • Call your support area and request a technical support session.
  • When your representative calls, you will be directed to this page and asked to complete the fields below. (All fields are required.)
  • When the session begins, you will be prompted to download a virus-free plug-in that connects you to your support representative.
  • With your permission, we can view your screen and share control of your mouse and keyboard. A high-speed connection to the Internet is recommended.
  • Your are in full control of your computer at all times. You may override control of your mouse and keyboard and end the screen-sharing session at any time.
  • You will find the answers to security questions and system requirements on our FAQ page

Please read the User Agreement to proceed  

People's Online Technical Assistance for Small Business Usage Agreement

By clicking on "I Agree," you agree that you have read and that you understand the People's United Online Technical Assistance for Business Services Usage Agreement and you accept the terms and conditions stated therein.

 

 

 
Your Name:
Company Name:
Email:
Phone #:
Customer ID. (optional):
Click "Continue" start a demo.
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