May 19, 2009
May 19, 2009
People’s United Bank Ranked Highest In New England For Customer Satisfaction By J.D. Power and Associates
BRIDGEPORT, CT – J.D. Power
and Associates ranked People’s United Bank highest in customer satisfaction for the New England region in its
2009 Retail Banking Satisfaction Study.SM
People’s United garnered the highest ranking customer satisfaction score of 751 points, which was 30 index points above the New England regional industry average of 721. The bank performed well in the Customer Satisfaction Study factors: Convenience, Transactions, Account Initiation/Product Offerings, Account Statements, and Fees.
“We are clearly pleased by this external recognition of our long-term commitment to providing a superior customer experience,” said Philip R. Sherringham, President and Chief Executive Officer of People’s United Bank. “Along with being among the strongest and most stable banks in the country, we bring a concerted focus across the entire organization to consistently exceeding customer expectations. While our highest ranking from J.D. Power and Associates certainly is very gratifying, our greatest reward is clearly in being second-to-none in our customers’ minds every day. It is for their support and loyalty that we are most grateful.”
People’s United serves customers from Westchester County, NY to Bangor, ME through its divisions: Chittenden Bank, Flagship Bank, Maine Bank & Trust, Merrill Bank, Ocean Bank and The Bank of Western Massachusetts.
J.D. Power and Associates is a global marketing information services firm
operating in key business sectors, including market research, forecasting, consulting, training and customer
satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of customers
Disclaimer: People’s United Bank received the highest numerical score among retail banks in the New England (CT, MA, RI, NH, VT, ME) region in the proprietary J.D. Power and Associates 2009 Retail Banking Satisfaction StudySM. Study based on a total of 28,570 responses measuring 8 providers in the region and measures opinions of consumers with their primary banking provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in January 2009. Your experiences may vary. Visit jdpower.com.