People's United Bank

How To

If you are new to online banking or have not used online banking in awhile, the How to subtopics provide instructional help to get you started.

Getting Started

Getting StartedInstructions on how to get started using online banking
How do I enroll into online banking?

To enroll in People's United Online Banking, you will need choose one of the verification methods below and have your Social Security number handy.

Note: If you are a Non- Resident Alien please Contact Us for assistance

1. People's United Bank Deposit Account Number (checking, savings or Money Market)
- The ending balance from your last banking statement for the account number you entered

2. People's United Bank Loan Account and Note Number (xxxxxxxxxx-xxxx)
- Last Payment Amount
- Original Principal Amount

To sign up for Peoples United Online Banking click here.

Who can I call with questions about my enrollment application?

You can contact the Call Center 1.800.525.9248 or visit your local Branch.

Login Process

Login ProcessInstructions for logging into your online banking account
How do I login to my online banking account?

To login to your online banking account you will need to do the following:

1) Please have the username and password at the time you created your profile ready.

2) Click here or copy and paste the link below to your browser to get to the People's United Bank Consumer E-Banking login screen

https://www.peoples.com/login

How do I reset my password to unlock my account?

For your protection, after three invalid login attempts your profile will be locked out and you will need to have your password reset to unlock it.

Visit the Unable to Login page to reset your password.

What can I do if I forget my User ID?

If you can’t remember your User ID please visit the Unable to Login page to click the Forgot Your User ID link and follow the on-screen instructions.

I am having trouble getting past the login screen, what do I need to do?

If you are having trouble getting past the login screen, you may need to enable Java in your web browser. Follow these instructions to enable Java though your Web browser:

Browsers for Windows -

Internet Explorer:
1.Click Tools and then Internet Options
2.Select the Security tab, and select the Custom Level button
3.Scroll down to Scripting of Java applets
4.Make sure the Enable radio button is checked
5.Click OK to save your preference

Chrome:
1.Enter about:plugins in the search field.
2.Scan for Java and check whether Java is enabled (if the Disable link appears, Java is already enabled)
3.Click on the Enable link (if available)
4.(Optional) Check the Always allowed box to stop additional Chrome warnings when running Java content


Browsers for Windows and Mac OS X -

Firefox:
1.Start Mozilla Firefox browser or restart it if it is already running
2.At the top of the browser, select the Firefox button (or Tools menu in Windows XP), then Add-ons
The Add-ons Manager tab will open.
3.In the Add-ons Manager tab, select Plugins
4.Click Java (TM) Platform plugin to select it
5.Click on the Enable button (if the button says Disable, Java is already enabled)

Safari:
1.Launch Safari browser
2.Click on Safari and select Preferences
3.Click on the Securitytab
4.Check (select) Enable Java check box
5.Close Safari Preferences window

Opera 4.x and Up:
1.Opera for Windows does not use Java, but an embedded version already inside the Opera Web browser.
2.Opera for other platforms may supports Java . Please consult your Opera platform documentation.
3.For further information, please review the following Opera Support article:

Account Preferences

Account PreferencesHow To's on editing your account preferences
How do I change my login information?

To change your login in information click on the 'Customer Service' tab at the top of your screen. Choose from Account Maintenance menu 'Change Password' or 'Change User ID'.

To change your password, enter your current password, then enter your new password, and then re-enter your new password to confirm. Your password must be 8 to 16 characters in length and consist of letters and at least one number. Choose a password that is different from your user ID. Select "submit" to proceed.

To change your username, enter your current username, then enter a new username, and then re-enter your new username to confirm. Your username must be 8 to 32 characters in length and consist of letters and at least 2 numbers. Choose a username that is different from your password. Select "Submit" to proceed.

How do I hide an account?

To hide an account, click on the Customize Your Accounts link located on the Accounts Overview page.

Once there, you can select which accounts you would like to see, and which accounts you would like to hide.

Balances and Transactions

Balances and TransactionsStep-by-Step instructions for viewing Balances and Transactions and related issues
How do I dispute fraudulent transactions on my account?

If you suspect fraudulent activities on your account, you may choose to do one of the following two options:

1) Permanently deactivate People's Online Usage
If you would like to discontinue use and never have access to our Online Banking System, even with a new account, you must contact a representative at 1-800-894-0300 or visit your local branch to inactivate your online banking usage.

*Please note: This will prevent you from any future CEB enrollments

2) Continue using the Peoples Online System

  • Before attempting to use your computer again, you must run your Spyware/Anti-Virus program, and do a full scan. We strongly recommend this process to be performed by a professional.
  • After the Spyware/Anti-Virus clean-up procedures are completed, please change your username and password.

    To change your username and password please do the following:

    - Click on the 'Customer Service' tab at the top of your screen.
    - Choose from Account Maintenance menu 'Change Password' or 'Change User ID'.

    To change your password, enter your current password, then enter your new password, and then re-enter your new password to confirm. Your password must be 8 to 16 characters in length and consist of letters and at least one number. Choose a password that is different from your user ID. Select "submit" to proceed.

    To change your username, enter your current username, then enter a new username, and then re-enter your new username to confirm. Your username must be 8 to 32 characters in length and consist of letters and at least 2 numbers. Choose a username that is different from your password. Select "Submit" to proceed.
  • Depending upon the type of fraud, it may be best to close the affected account and open a new one. This will not be necessary in all cases.
You will need to report all fraud claims to our Call Center at (800) 894-0300. After you have contacted the help center, please fill out and submit an On-line Dispute Claim Request form. Please click here to download the form or copy and paste the following URL to your browser:

https://www.peoples.com/pdf/Dispute_Claim_for_Online_Transactions.pdf

*Please download the PDF above to obtain the Call Center numbers and the address where to send the form to

How do I get to the accounts overview page?

You are taken directly to the Accounts Overview page once you log into your online banking account. The Accounts Overview Page displays a summary of all your accounts that you have chosen to view online.

If you are trying to get back to the Accounts Overview page from a different section of your online banking account, you can do so by doing the following:

- Click the "Accounts" tab at the top left-hand corner of the screen
- On the menu options on the left-hand navigation, click on "Accounts overview"

How do I view activity on my account?

You can get to the Account Activity page in online banking by doing the following:

- Click on the "Accounts" tab on the top left-hand corner of the screen
- In the menu options in the left-hand navigation, click on "Account activity"

If multiple pages of account activity are displayed, you can access the other pages by doing one of the following:

- Click Next Page. The next page of account activity is displayed.
- Click Previous Page. The previous page of account activity is displayed.
- Enter a page number and click Go. The page of account activity you specified is displayed.

Note: Click the transaction description to view more detail. If available, click the Camera to view an image of the check.

You can also click Print This Page to view a print-friendly version of the Account Activity page.

How do I view account information?

The Account Information page displays additional account information. This information is different for each type of account you select.

You can access the Account Information page by doing the following:

- Click on the "Accounts" tab at the top left-hand corner of the screen
- On the menu options on the left-hand navigation, click on "Account activity". This will take you to the Account Activity page which displays all of the accounts you have setup to view online.
- Click on the "View account information" link that is displayed next to your account(s).

For some loans, click on the account description on the Accounts Overview page.

Note: For new accounts, the Last Statement APY Earned shows a zero percentage until after the first statement is processed. For existing accounts, the Last Stmt APY shows a zero percentage if the APY calculation for the statement period results in zero

How do I search Transaction History?

From the Account Activity page, you can search transaction history by using the Search Your Transaction History page to limit or increase the number of completed transactions that are displayed. Please do the following steps:

1) Click the Accounts tab.
Result: The Accounts menu is displayed.

2) Click the Account Activity menu item.
Result: The Account Activity page is displayed.

3) Click Search Your Transaction History.
Result: The Search Your Transaction History page is displayed.

4) Select the type of transactions you want to view.

5) If desired, enter a different range of dates for the Transaction History you would like to view in the From and To fields.

6) Click Search.
Result: The Account Activity page is displayed with the completed transactions you specified.

How do I view details about my transactions?

You may be able to view details about the transactions displayed on the Account Activity page.

In addition to viewing details about transactions on your account, you may also be able to specify a personal note or assign a category to a transaction.

1) Click the Accounts tab. Result: The Accounts menu is displayed.
2) Click the Account Activity menu item. Result: The Account Activity page is displayed.
3) Click the first line of the transaction's Description.
Result: The Transaction Detail page is displayed.
4) If available, you can choose to enter a personal note or select a category for the transaction.

Note: If you don't see the category you need, click Add a New Category to the List to set it up.

5) Click one of the following: - Save Changes to add a personal note or category to the transaction. - Previous Transaction to view the previous transaction in the list. - Next Transaction to view the next transaction in the list. - Return To Account Activity to return to the Account Activity page

How do I close my account?

There are a couple of ways we can help you through the process of closing your personal Checking, Savings, CD, or Money Market Account.

If there are no funds remaining in the account:

Login to Online Banking
• Click on the Customer Service
• Contact us Tab – Choose Customer Service to send a secure message requesting to close your account.

If there are funds still remaining in the account:

• Call us at 1-800-525-9248 for information.
Visit a local branch to speak with someone in person.
• Or to close your account(s) by mail submit a notarized written request to: People's United Bank P.O. Box 27 Bridgeport, CT 06601-0027. Be sure to have at least one owner on the account sign the letter and tell us where would like to receive your remaining balance.

How can I update my mailing address in Online Banking?

The fastest way to update your mailing address is by signing into Online Banking.
• Click on the Customer Service
• Change Address – complete the form to send a secure message to update your address information
• Or to change your address by mail or fax, please click here to print out the Change of Address form.

Bill Pay

Bill PayInstructional help relating to Bill Pay
How do I dispute a bill payment fraud or error?

If there is an error with your Bill Payments or you are seeing a possible fraudulent Bill Payment, please contact the Call Center at (800) 894-0300. You will also need to fill out the On-line Dispute Claim Request form. Please click here to download the form or copy and paste the following URL to your browser:

https://www.peoples.com/pdf/Dispute_Claim_for_Online_Transactions.pdf

How do I add new bill payment payees?

To get started, please identify the person or organization whom you would like to pay.

1) From your navigation links, click Add new payee.
Result: The Add a Payee page appears.

2) Enter the name of the payee you want to add, provide the other related entries, and click Add payee. Note: You may also click the "View our payee list" link to select the payee you want to add from a listing of payees.

Result: If we need additional information about your payee, a second Add a Payee page appears. Go to step 3. If we don't need additional information about your payee, go to step 4.

3) Review and provide the necessary information as it appears on your bill and click Add Payee. Result: If the payee offers e-bills, an Add a Payee - Set up e-bill page appears. Go to step 4. If the payee does not offer e-bills, a confirmation page appears.

4) Select "Yes, I want to set up an e-bill now," provide the other related payee entries, and click "Continue." For some payees, several e-bill setup pages may appear. Result: A confirmation page appears that details your payee information.

Once the payee has been added, you can make a payment, add payment options, or setup e-bills (qualified merchants only).

*Important Note* For your safety, People's United Online Banking is set up to automatically log you out of your People's United Online session if left idle for 10 minutes or more. So please have your merchant information ready prior to attempting to add or change a merchant.

How do I edit or cancel pending bill payments?

To edit or cancel a pending payment, select the "My Bills and Scheduled Payments" link in the left navigation bar under the Make Payments tab. Choose the Edit or Cancel hyperlink next to a pending payment under the Payment Outbox. You can sort the list of pending payments by selecting the hyperlinked column headings.

You will be presented with the following options to edit or delete pending payments.

- Skip or Edit this Payment (Skip / Edit just this payment, but keep the series running)
- Delete or Edit the Recurring Series (Delete / Edit the entire series and this payment)

Important - Please read the bullet points below:

- People's United Bank pays your bills one of two ways. If a merchant is set up to receive payments electronically, we send credit to them "computer to computer" and your account with the merchant can be credited very quickly. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 5-6 business days.

- However, many merchants (including some very large national ones) are not set up to receive payments electronically. In those cases People's United cuts a physical check for the amount of your payment, and sends it via 1st class mail to the address you gave us when you asked us to set up the merchant. Your payment is credited to your account only after it physically travels to the merchant and is processed by their internal processes. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 5-6 business days.

- Any bills you have authorized for payment today or for future dating will appear in Payment Outbox section of the My Bills and Scheduled Payments screen. . Payments you make today or Future Dated payments scheduled for today will only appear until the end of the bank's processing day, after which point they can no longer be cancelled or changed.

How do I setup recurring bill payments?

To setup recurring bill payments, please identify the payee for which you would like to set a payment option.

1. From your navigation links, click My payees.
Result: The View My Payees page appears.

2. Within the Payment Options column, click the "Set up automatic" link for the corresponding payee. Result: The Set Payment Options page appears.

3. From the Funding account listbox, select the funding account select an account. All future payments to this payee will be made from this account.

4. Enter an optional memo, which will appear on check payments only.

5. Select a payment option and provide entries that appear tied to this option.

6. Click Save changes. Result: A confirmation page appears that lists the payment options for this payee.

You can visit the Payee Details page to pay or see all options currently set for this payee.

How do I check previous payments I've made or a bill payment report?

To check previous payments made, please do the following

- Click on "View Bill Payment Reports."
- Select the "Payment Details" link on any payment to view the details.

You may also sort your payment history by payee or payment status and you may even create your own customized reports based on the criteria you select. You can view up to one year's worth of bill payment history.

How do I review accounts to be used for payments?

To review which account you have setup to be used to pay your bill payments, please do the following:

You can navigate to the "Make Payments tab". On the top of the page you can choose your account to pay bills from the drop down menu, underneath the words "Use Funds From". If you change the account selected, the page will refresh and their chosen funding account will be set to make payments.

If you don't see the account you would like to use under the "Use Funds From" drop down box, navigate to the "Customer Service" tab and click "Customize Account" (a list of your accounts will be displayed). There will be a checkbox under the Column labeled "Use for Bill Payment" next to any checking account you have. you must make sure you place a check in the accounts you wish to pay from. Then click the "Submit" button on the bottom of the page - and you have added your account.

How do I add bill payment funding accounts?

Please be aware that only checking accounts may be used for bill payment

To add bill payment funding accounts please use the following instructions:

1) Login to People's United Online Banking
2) Click the "Customize Your Accounts" link on the top right portion of the Accounts Overview Page
3) Check the box under the "Use For Bill Payment" column next to the account you wish to enable.
4) Click Submit

How do I enable an account I just added to my profile for bill payments?

To enable an account you just added to your profile for bill payments, please do the following:

- Click on the 'Customer Service' tab.
- Click on 'Customize Your Accounts.'
- Activate the account by checking the box under the column that says 'Use for Bill Payment.'


How do I get started using Expedited Payments?

Getting started is easy! Simply:

1. Log into Online Banking
2. Select Bill Payment
3. Click the Expedited Payments link in the left navigation bar
4. Complete your payment information and you are done!

How can I make a payment to one of my People’s United accounts?

To make payments or transfer funds to any of your eligible People’s United deposit accounts or People’s United loan accounts, you can choose to use the Transfer or Bill Payment option from the Pay and Transfer tab. Note: If Bill Payment is selected and your requested payment is submitted prior to the 9:00 PM ET cutoff, it may not process on the same business day.

How do I make a payment to my Peoples United Loan account?

Log in to your People's United Bank online banking account.

- Click the Pay and Transfer Tab from top menu.
- Select the Transfer From account and Transfer to account
- Enter the payment date and amount

Person-2-Person

Person-2-PersonFAQ's about Person-2-Person
How do I enroll in Person-2-Person Pay?

Enroll in Person-2-Person Pay with just a few simple steps:

1 - Sign into Online Banking at www.peoples.com
2 - Select People Pay from the Pay and Transfer tab
3 - On the enrollment page, verify your email address
4 - Review our People's United Person-2-Person Pay Service Agreement and Disclosures; acknowledge that you have read the agreement, and agree to continue.



Is Person-2-Person Pay available using the Mobile Banking app?

Yes - Once enrollment into the Person-2-Person Pay service is completed using Online Banking, it is also available using the Mobile Banking app.

What is a "contact" and how do I create a contact?

A contact is a person you setup as a recipient of a Person-2-Person Pay payment. The only information required to add a contact is the first name, last name, and an email address or mobile number where we can notify the contact that they have received a payment. Additional delivery information including the contact's bank account can also be added.

How is the person receiving the money notified?

Your contact will be notified using the information you provided to send the money.

• Using a contact's email or mobile number:
Your contact will receive a text message or email notifying them of the payment

• Using a contact's bank account information:
The funds are deposited directly into you contact's account with no additional action on their part. Please make your contact aware of Person-2-Person payments you have sent to them.

Where can Person-2-Person Pay payments be sent?

Person-2-Person Pay payments can be made to customers residing anywhere within the United States, its territories (American Samoa, Virgin Islands, Northern Mariana Islands, Guam, Puerto Rico, and the District of Columbia), and military installations.

Does my contact have to be an enrolled Person-2-Person Pay user to receive a Person-2-Person Pay payment?

No. Person-2-Person payments can be sent to virtually anyone and the recipient does not have to be a People's United Bank customer or an enrolled Person-2-Person Pay user.

Can a payment be edited or canceled after it has been submitted?

If you have sent the payment using a bank account or PayPal delivery method, then the payment cannot be edited or canceled. Payment processing begins immediately after you submit the payment.

However, if you sent the payment to an email address or mobile phone number and your contact has not claimed it, you can cancel the payment by clicking the "Cancel payment" link on the Outgoing Payments tab.

How do I know if my contact has claimed funds sent to them by email or mobile phone number?

You can view all of your Person-2-Person Pay transactions using Online and Mobile Banking. Select Outgoing to view all sent Person-2-Person Pay transactions which include a current status.

How long does a contact have to claim an incoming payment?

Your contact has 10 calendar days to claim the funds after the payment is sent.

Can my contact decline a payment?

Your contact can decline a payment sent via email or mobile phone number. Payments sent to a bank account or PayPal cannot be declined.

How do I accept a Person-2-Person payment?

Customers enrolled Person-2-Person Pay will be able to claim payments using Online or Mobile Banking. Select the Incoming tab to view, accept or decline your Person-2-Person payments received.

Customers not enrolled, the notification that you receive will provide a few simple steps to claim the funds sent to you.

Quicken and other programs

Quicken and other programsLearn how to use Quicken and other Personal Finance Management Software
How do I download my transactions to Quicken and other financial management programs?

You can share your checking account history with many spreadsheet, database and popular financial management packages, such as Intuit's Quicken(R) software and Microsoft Money(R), as long as the software can import text files in Comma Separated Value (CSV) or Quicken Financial Exchange (QFX) formats.

To download transactions from one of your checking account histories, just use click the "Download Banking Transactions" link under the Accounts Tab. Select your desired account from the drop down box, choose a date range, pick the program you wish to use (Quicken, MS Money, QIF or CSV) and click "Download Transactions".

Start your financial management or spreadsheet software, and follow their procedures for importing information.

Once your account information has been imported, you can now use the various features of your software to analyze the data.

How do I use Quicken with Web Connect?

WebConnect allows you to manually download electronic statements from your peoples.com accounts and then import them into Quicken. You may find this useful if you regularly visit peoples.com to conduct transactions and you do not wish to provide your username and password to Quicken.

Follow these steps to access your accounts via Web Connect:

1. Login to online banking at www.peoples.com.
2. Click on "Download Banking Transactions".
3. Choose the accounts and date range you want to download from the drop down menu.
4. Select the "Quicken Software uses Web Connect" option and click "Download Transactions"
5. Open the file in Quicken and follow the prompts to choose the Quicken account to which you wish to import the transactions.

How do I use Quicken with Web Connect Express?

Web Connect Express provides you immediate inquiry only access to your online banking accounts without the need to login to peoples.com. You may find this useful if you do not need to conduct transactions and you do not wish to wait for special "Direct Connect" login credentials to be mailed to you.

Please be advised that Quicken will require you to provide your online banking Username and Password. Peoples United Bank advises its customers to never give their login credentials to anyone else.

To learn more about Web Connect - Express visit quicken.intuit.com/support.

How do I use Quicken with Direct Connect?

Direct Connect provides a connection between your Peoples United Bank account and Quicken / QuickBooks. It allows you to download your bank statements and pay bills right within your software without the need to login to peoples.com. You may find this useful if you wish to manage your bill payments from within Quicken / Quickbooks and are a regular user of the more advanced software features.

To access your accounts via Direct Connect, please follow these steps:

1. Call Peoples United Bank to signup at 1-800-894-0300
2. You will receive your Direct Connect user ID and Password in the mail within 2 weeks
3. After you receive your User ID and Password, start your Quicken Software and Select Add An Account
4. Search for Peoples United Bank - CT as your Financial Institution
5. Activate the One Step Update feature and be sure to choose the Direct Connect option.
6. Follow the on screen prompts to enter your Direct Connect Credentials.

*For Quicken 2010, please do the following once you get to the user ID and password screen:

- Click on the link " Do you have Direct Connect, or did you receive special Direct Connect instructions from your bank? "
- And then go to " click this link to log in using Direct Connect. "

You will then be prompted to input your Direct Connect user ID and password.

Transfers

TransfersInstructions for online Transfers
How do I get started using Expedited Payments?

Getting started is easy! Simply:

1. Log into Online Banking
2. Select Bill Payment
3. Click the Expedited Payments link in the left navigation bar
4. Complete your payment information and you are done!

How do I make a transfer?

The Make a Transfer page is used to transfer funds from one account at our financial organization to another.

You can access the Make a Transfer page by clicking Make a Transfer on the Transfer Funds menu.

1) Click the Transfer Funds tab.
Result: The Transfer Funds menu is displayed.

2) Click the Make a Transfer menu item.
Result: The Make a Transfer page is displayed.

3) Select the Transfer From account from which you want to transfer funds.

4) Select the Transfer To account to which you want funds transferred.

5) Enter the amount that you want to transfer.

6) Select the transfer Frequency that represents how often you want the transfer to be made. Options include: Once now, Once scheduled, Weekly, Biweekly, Twice a month, Monthly, Quarterly, Semiannually, and Annually.

7) Enter the Start On date. This is the first date that you want to transfer funds. It can be today's date or a date in the future. This date is used to determine when the other future transfers are made. The date format is MM/DD/CCYY.

8) Indicate how long you want to transfer funds. Choose one of the following options: - Continue Indefinitely. Transfers will continue to be made until you either change this option or delete the repeating transfer.

- Continue Until This Date. Transfers are made until the date entered. The date format is MM/DD/CCYY.

Note: You must select a end date that is consistent with the payment frequency that you've selected.

- Continue for this Number of Transfers. The number of transfers that you've requested to be made.

9) Click Continue.
Result: The Make a Transfer Preview page is displayed.

10) Review the transfer details. If correct, click Submit Transfer.

Note: If you need to change the transfer details, click Edit.

Result: The transfer is submitted and the Make a Transfer Confirmation page is displayed.

11) Note the Confirmation ID for your records.

If the transfer date is today, the transfer is processed immediately and it is listed on the Account Activity page the next business day.

If the transfer is scheduled to occur on a future date and changes are needed, click View Scheduled Transfers

How do I find scheduled transfers?

The Scheduled Transfers page lists all scheduled transfers between accounts that you have with our financial organization.

You can access the Scheduled Transfers page by clicking Scheduled Transfers on the Transfer Funds menu.

1) Click the Transfer Funds tab.
Result: The Transfer Funds menu is displayed.

2) Click the Scheduled Transfers menu item.
Result: The Scheduled Transfers page is displayed.
Scheduled transfers can be edited and deleted from this page.

How do I edit transfers?

The Edit Transfer page is used to change a scheduled transfer of funds between accounts at our financial organization.

You can access the Edit Transfer page by clicking Scheduled Transfers on the Transfer Funds menu and then clicking Edit next to the transfer that you want to change.

1) Click the Transfer Funds tab.
Result: The Transfer Funds menu is displayed.

2) Click the Scheduled Transfers menu item.
Result: The Scheduled Transfers page is displayed.

3) Click Edit next to the transfer that you want to change.
Result: The Edit Transfer Payment page is displayed.

4) Make your changes.

5) Click Save Changes.
Result: The Edit Transfer Preview page is displayed.

6) Review the transfer details. If correct, click Save Changes.
Note: You can click Edit to make additional changes.
Result: The transfer is submitted and the Edit Transfer Confirmation page is displayed.

7) Note the Confirmation ID for your records.

If the transfer is scheduled to occur on a future date and changes are needed, click View Scheduled Transfers.

How do I delete a transfer?

The Delete Transfer page is used to delete a scheduled transfer of funds between accounts at our financial organization.

You can access the Delete Transfer page by clicking Scheduled Transfers on the Transfer Funds menu and then clicking Delete next to the transfer that you want to delete.

1) Click the Transfer Funds tab.
Result: The Transfer Funds menu is displayed.

2) Click the Scheduled Transfers menu item.
Result: The Scheduled Transfers page is displayed.

3) Click Delete next to the transfer that you want to delete.
Result: The Delete Transfer page is displayed.

4) Click Delete This Transfer.
Result: The transfer is deleted and the Delete Transfer Confirmation page is displayed.

5) Note the Confirmation ID for your records.

How do I request a transfer to and from my brokerage account?

You can request a transfer to and from your brokerage account by doing the following

- Click on the Customer Service tab. Under "Account Services" choose "Make a Brokerage Transfer".

How do I transfer from my Home Equity Line?

You may transfer from your Home Equity Line to any eligible deposit account on your online banking profile. Simply do the following:

- Choose the Transfer tab
- Select the appropriate accounts
- Provide the transfer information

How do I view pending external transfers?

To view pending external transfers :

- Go to Transfer Tab
- Click Scheduled External Transfer – you should be able to see a list of your scheduled transfers

How do I edit or delete an external transfer?

To edit or delete a scheduled transfer:

- Go to the Scheduled External Transfers page, you will see a list of transfers.
- If the transfer you wish to modify is not in process, “Edit” and “Delete” options will be made available next to each transfer.

How do I create a Transfer to my loan held at People's United Bank?

To setup a transfer, you must:

- Log in to your People's United Bank online banking account.
- Select Transfer Funds Tab from top menu.
- Follow the set up prompts.

How do I create a Transfer for a principal-only payment?

To setup a transfer for a principal-only payment, you must:

- Log in to your People's United Bank online banking account.
- Select Transfer Funds Tab from top menu.
- Follow the set up prompts.

Statements

StatementsInstructions relating to Statements
How do I access my statements online?

It's easy to view your statements online.

To access your statements online, please do the following:

- Login to your People's United Online profile
- On the left navigation bar click on the "Statements" link
- A new window will open with your eStatements viewer.

How do I turn off paper statements?

To turn off paper statement, please complete the following steps:

- Login to your online banking profile
- Choose the "statements" link in the left navigation bar
- Click "change the statement delivery method" link under the Statement Menu
- Choose "Online" as the delivery method for all your eligible accounts.

You will need to accept the associated terms and conditions to continue to run off paper statements.

How do I change statement delivery method?

The Change Statement Delivery Method page is used to select the delivery method for your account statements.

You can access the Change Statement Delivery Method page by clicking the Change Statement Delivery Method link on the Customer Service Index page.

1) Click the Customer Service tab.
Result: The Customer Service Index page is displayed.

2) Click Change Statement Delivery Method.
Result: The Change Statement Delivery Method page is displayed.

3) Select a statement delivery method for the available accounts.

Note: Before you deselect an account for statements, you may want to print or save your statements. Once an account is deselected, you will no longer be able to view any statements previously delivered online. 4) If required, indicate that you have read our service agreement and disclosure information.

5) Click Submit.
Result: The Add Online Statements - Confirmation page is displayed.

Typically, these changes take effect when your next statement is produced. You will receive an e-mail when a new statement is available online

How do I print my statements?

You have the option to print the entire statement or individual summaries (sections) of the statement.

- To print the entire statement: Click on the "printable Version" link on top right column of the statement
- To print individual statement summaries (sections): Click the print link on the specific section headers.

To best view your statement after printing, please print the statement in Landscape format.

How can I request statements that are no longer available online?

Log in to Online Banking
     · Click on the Customer Service
     · Contact Us- Choose the Account ( option)
     · Message- Include the Account number, statement month and year; for check copies you will also need the check number, date and amount for each check requested.

• Contact Customer Service 1-800-894-0300

• Visit your local Branch

Additional fees may apply for statement requests. For more information about fees please visit your local Branch or contact Customer Service 1-800-894-0300.

Checks

ChecksChecks related instructions
How do I stop a check?

The Stop a Check page is used to request that we stop payment on one or more checks. This is typically used when checks are either lost or stolen. Standard stop payment fees apply to this request. Payments made using online bill payment cannot be stopped using this page.

You can access the Stop a Check page by clicking Stop a Check on the Customer Service tab.

Note: We are not liable for items that are cashed or paid within 24 hours of this request.

1) Click the Customer Service tab.
Result: The Customer Service Index page is displayed.

2) Click the Stop a Check link.
Result: The Stop a Check page is displayed.

3) Select the account from which the original check was written.

4) Enter the reason for the stop check request.

5) Do 1 of the following:
- To stop payment on a single check, enter the name of the Payee and enter the Check Number. You can also choose to enter the Check Date or Amount.

- To stop payment on a range of consecutively numbered checks, enter the starting check number in the From Check Number field and the ending check number in the To Check Number field.

6) Click Continue.

Note: If changes are needed, click Edit.

Result: The Stop a Check Preview page is displayed.

7) Click Submit Request.
Result: The Stop a Check Confirmation page is displayed.

The rules and fees for stop payments are located at the bottom of our checking pages .

How do I access the Scheduled Stop a Check Requests page?

The Scheduled Stop a Check Requests page lists all scheduled stop check requests for all your accounts. A Stop a Check can also be deleted from this page.

You can access the Scheduled Stop a Check Requests page by clicking the View Stopped Checks link on the Customer Service Index page.

1) Click the Customer Service tab.
Result: The Customer Service Index page is displayed.

2) Click the View Stopped Checks link.
Result: The Scheduled Stop a Check Requests page is displayed

How do I delete a stop a check request?

The Delete Stop a Check Request page is used to delete scheduled stopped check requests before they are processed.

You can access the Delete Stop a Check Request page by clicking the Delete link on the Scheduled Stop a Check Requests page.

1) Click the Customer Service tab.
Result: The Customer Service Index page is displayed.

2) Click the View Stopped Checks link.
Result: The Scheduled Stop a Check Requests page is displayed.

3) To delete a stop check request, click Delete next to the stopped check you want to delete.
Result: The Delete Stop a Check Preview page is displayed.

4) Click Delete Request.
Result: The Delete Stop a Check Confirmation page is displayed.

How do I view check images?

To view Check Images, Login to People's United Bank Online. Start at the "Accounts Overview" page, and select the "Account Activity" link. Then, click a camera icon next to the transaction description. A popup window will open with the check details and check image.

How do I view multiple checks at one time?

After accessing your online statement, you may view multiple checks at one time by clicking on the "View Check Images" link located toward the top left corner of your statement.

Alerts

AlertsHow To's for Alerts
How do I setup email alerts?

To set up email alerts, click on the Customer Service tab and select Add an Alert. There, you will be able to choose from several different alert types and preferences.


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