How To
If you are new to online banking or have not used online banking in awhile, the How to subtopics provide instructional help to get you started.
People's United Online is designed using state-of-the-art technology to make it fast, simple and reliable, so you can manage your finances without worrying about technical issues. If however, you are experiencing problems using People's United Online or have a question we want to help you as quickly as possible. The People's United Bank Help Center provides answers and solutions to questions and issues you have run into.
Most Popular Questions
How Tos
- I am having trouble getting past the login screen, what do I need to do?
- I'm trying to reset my online banking password and its asking me for my debit card information. I don't have a debit card so how can I reset my online banking password?
- How do I enroll into online banking?
- How do I stop a check?
- How do I dispute fraudulent transactions on my account?
- How do I download my transactions to Quicken and other financial management programs?
- How do I dispute a bill payment fraud or error?
- How do I reset my password to unlock my account?
- How do I retrieve my User ID?
- How do I make a transfer?
FAQs
Getting Started
How To
- How do I enroll into online banking?
- The new login process is giving me a hard time about updating my Java, how do I do this?
FAQs
- What exactly can I do once my profile is created?
- Do you charge for online banking?
- Does it take a lot of time to setup an online profile?
Technical Support
Login Process
How To
- How do I login to my online banking account?
- How do I reset my password to unlock my account?
- How do I retrieve my User ID?
- I am having trouble getting past the login screen, what do I need to do?
FAQs
- Where do I enter my password on peoples.com?
- Why did I get an email that my account has been locked?
- What are the password restrictions?
- What are the personalized watermark and phrase?
- What are Confirmation Questions?
- Why am I being asked to "register my computer" when I login?
- Who else can view my account information?
- Why can't I login to my account?
- I'm trying to reset my online banking password and its asking me for my debit card information. I don't have a debit card so how can I reset my online banking password?
Account Preferences
How To
FAQs
Balances and Transactions
How To
- How do I dispute fraudulent transactions on my account?
- How do I get to the accounts overview page?
- How do I view activity on my account?
- How do I view account information?
- How do I search Transaction History?
- How do I view details about my transactions?
FAQs
Bill Pay
How To
- How do I dispute a bill payment fraud or error?
- How do I add new bill payment payees?
- How do I edit or cancel pending bill payments?
- How do I setup automatic bill payments?
- How do I check previous payments I've made or a bill payment report?
- How do I review accounts to be used for payments?
- How do I add bill payment funding accounts?
- How do I enable an account I just added to my profile for bill payments?
FAQs
- When can I start paying bills from a new account I just added to my profile?
- Why hasn't my merchant processed my payment?
- What is the difference between a "Completed", "Sent" and "Cleared On" status for my bill payment?
- Why does my Bill Payment description show up as an "ACH" transaction from "Metavante Corp"?
- Why did my bill payment overdraw my account?
- Why was my payment sent a day later than when I scheduled it?
- Why does my "Sent On Date" differ from the date my account was debited?
- How long does it take to add new payees to my list?
- What is an E-Bill?
- Why is my E-Bill not setup?
- Why did my existing recurring payment series get deleted when I modified it?
Technical Support
Quicken
How To
Transfers
How To
- How do I setup an external transfer on my account?
- How do I make a transfer?
- How do I find scheduled transfers?
- How do I edit transfers?
- How do I delete a transfer?
- How do I request a transfer to and from my brokerage account?
- How do I transfer from my Home Equity Line?
- How do I view pending external transfers>
- How do I edit or delete an external transfer?
- How do I create a Transfer to my loan held at People's United Bank?
- How do I create a Transfer for a principal-only payment?
FAQs
- I am doing an External Transfer and received a one-time security code, what is it?
- Why is a one-time security code needed for external transfers?
- How do I use a one-time security code for external transfers?
- Do I need to save the one-time security code for future External Transfers?
- After setting up my account for external transfer, I got a message stating "Transaction verification required" what is that?
- What do I need to setup an external transfer?
- Do I need an online banking profile to do external transfers?
- Can business customer perform external transfers?
- Do I need to be the owner of the account at the other bank to schedule an external transfer?
- Can I use external transfers to send money to my family/friends account?
- Is there a fee to transfer TO my People’s United Bank account from a different financial institution?
- Is there a fee to transfer FROM my People’s United Bank account to a different financial institution?
- What types of accounts are eligible for external transfer?
- What is an external transfer?
- How long does it take for my funds to become available when I schedule an external transfer to a different financial institution?
- How long does it take for my funds to become available when I receive an external transfer to my People’s United Bank account?
- Can my external transfer be rejected? If so why?
- Where can I view pending external transfers?
- Can I cancel an external transfer?
- I see there is an option to Transfer funds to my Loan Account. Does this mean I can pay my loans by transferring funds as well?
- When I set up Transfer to my loans, I see that I can also make a principal payment. How does this option work?
- Can I make a principal loan payment towards my loans held at other banks?
- Why can't I transfer my funds towards the principal of the loan when setting up a recurring transfer?
- Would I be able to create a principal payment toward my loan via mobile?
- Why can't I see the principal payment feature for my loan?
- Can prior year IRA, Coverdell IRA and HSA contributions be made using online banking
- How can I make a prior year IRA, Coverdell IRA or HSA contribution?
Statements
How To
- How do I access my statements online?
- How do I turn off paper statements?
- How do I change statement delivery method?
- How do I print my statements?
FAQs
Checks
How To
- How do I put a stop payment on a check?
- How do I access the Scheduled Stop a Check Requests page?
- How do I delete a stop a check request?
- How do I view check images?
- How do I view multiple checks at one time?
FAQs
Alerts
How To
FAQs
Equal Housing Lender.