People's United Bank

Mobile Banking Technical Support

For answers to technical questions regarding Mobile Banking, read through the subtopics below.

Mobile Banking Overview

Mobile Banking OverviewMobile Banking Overview
What security measures are used with Mobile Banking?

The mobile banking service utilizes best practices from online banking, such as HTTPS, 256-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.

Mobile Web

Mobile WebQuestions on the Mobile Web
Are there any settings on my mobile device that I can use to optimize my mobile web experience?

Ensure your phone's browser has cookies enabled. In addition, enable stylesheets for the best viewing experience. To do so, reference the manual that came with your device for instructions.

Why am I being asked to "register my mobile device" every time I login?

When you login from a mobile device that our mobile banking system does not recognize, you will be prompted to answer additional security questions. You can choose to have the Online Banking system "remember" the mobile device you are currently using or to prompt you again when you use this device. For example, you may wish to register a mobile device to which only you have access. Conversely, you should not register a device that is not yours.

What mobile devices are supported?

The People's United Bank mobile App can be used on most mobile devices such as:

- iOS 9.0 or higher
- iPhone® 5, 5s, 5c, 6, 6s, 6 Plus, 7 and 7 Plus
- iPad® 4th Gen, Air and Mini(non Retina)

- Android OS 5.0 or higher
- Various devices (Smartphone and Tablet)

- Android OS 5.0 or higher