People's United Bank

Business Mobile Banking FAQs

The subtopics below provide answers to questions or issues you may have run into while using People's United Business Mobile Banking.

Mobile Banking Overview

Mobile Banking OverviewMost Popular Questions
What is Business Mobile Banking?

People's United Mobile Banking lets you bank wherever and whenever you want, right from your mobile device. Mobile Banking offers a Mobile App and Mobile Web Banking for your preference and mobile device capabilities

What mobile devices are supported?

The People's United Bank mobile App can be used on most mobile devices such as:

Apple:
- iOS 8.0 or higher
- iPhone® 4s, 5, 5s, 5c, 6, 6s, 6 Plus, 7s and 7 Plus
- iPad® 4th Gen, Air and Mini(non Retina)


Android:
- Android OS OS 4.1 or higher
- Various devices (Smartphone and Tablet)


Kindle
- Android OS 4.1 or higher
- Kindle Fire HD, 7 and 8.9
- Kindle Fire HDX, 7 and 8.9

Can I sign up for Business Mobile Banking if I'm not enrolled in eTreasury+?

No, you must first enable your bank account(s) and establish a mobile phone number within eTreasury+ before using Business Mobile Banking.

Are there any fees or charges with Business Mobile Banking?

We do not charge for the People's United Business Mobile Banking service. Message and data rates may apply. Contact your wireless service provider for more information.

What security measures are used with Business Mobile Banking?

The Business Mobile Banking service utilizes best practices from eTreasury+, such as HTTPS, 128-bit SSL encryption, PIN, password, or security token access and app time-out when your phone is not in use. In addition, no account data is ever stored on your phone.

Can I enroll for Business Mobile Banking if I am using a device that does not have a phone number?

You may enroll other mobile devices for Business Mobile Banking eTreasury+ by using additional mobile phone numbers that you have indicated through your personal preferences in eTreasury+.

What if my device is lost or stolen?

If you are concerned about possible misuse of your phone, contact your mobile service provider immediately to take appropriate action. Additionally, please call 1-800-525-9248 to disable or remove your mobile device.

What happens if I get a new phone?

You will need to enroll your new device for mobile banking. This is completed during the initial sign on to mobile banking using the new device.

What happens if I change phone numbers?

Simply update your mobile phone numbers in eTreasury+ by going to Administration, Manage contact preferences.

I am locked out of my account, what can I do?

Please call 1-800-525-9248, to get a temporary password. Login to your Business Online Banking eTreasury+ profile using a PC with your temporary password and follow the prompts to create a new permanent password. Once you have successfully created a new password, you can login using your mobile device and new password.

Can I login on my mobile device using a temporary password?

You must first login to your online banking profile using a PC with your temporary password and follow the prompts to create a new permanent password.

Mobile App

Mobile AppQuestions on the Mobile App
Does my device support the People's United Bank Business Mobile app?

The People's United Bank Mobile App can be used on most mobile devices such as:

Apple:
- iOS 8.0 or higher
- iPhone® 4s, 5, 5s, 5c, 6, 6s, and 6 Plus, 7 and 7 Plus
- iPad® 4th Gen, Air and Mini(non Retina)


Android:
- Android OS OS 4.1 or higher
- Various devices (Smartphone and Tablet)


Kindle
- Android OS 4.1 or higher
- Kindle Fire HD, 7 and 8.9
- Kindle Fire HDX, 7 and 8.9


Note: To access and complete a Mobile Check Deposit, your device must meet the following criteria:
- iOS 8.0 or higher
- Android OS 4.0 or higher
- Have a rear facing camera that supports autofocus
- You have enrolled for mobile banking

What features are available with the People's United Bank Business Mobile Banking app?

The People's United Bank Business Mobile Banking app allows you to view all of your People's United Bank accounts including loan information, account history, view paid check images, pay bills, manage payees, transfer funds between other People's United Bank accounts, make deposits and track your businesses monthly cash flow expenses and new quickly approve time-sensitive transactions such as ACH and Wire Transfers.

Note: The accounts viewable through the app must be established in eTreasury+.

What is the Navigation Menu?

The Navigation Menu provides quick access to available features and is available on many pages within the app. Quickly navigate to view accounts, recent transactions, access the Task"+" menu, locate People's United Bank branches and ATMs, and access "More" which includes Approvals.

What is the Task "+" Menu?

The Task Menu provides access to money movement features. Money movement features include transfers, bill pay, and check deposit.

What is available using the "More" option?

The "More" menu contains links to features such as manage payees, access to Approvals, and Help which includes FAQs.

How do I view recent check deposits and bill payments?

Access recent check deposit and bill payment transactions including scheduled payments using the "Recent" function from the Enhanced Navigation Menu.

Can I approve transactions such as ACH or Wire through the Business Mobile Banking App?

The approval feature allows users to review and transmit transactions through the Business Mobile Banking App. Approval roles, transactions, and limits are maintained in eTreasury+.

Will I see the Approvals menu option in the app if I do not have multiple approvals setup in eTreasury+?

The Approvals option will only display in the mobile banking app 'More' menu if the user has been assigned the Approve User Role in eTreasury+ allowing the user to approve transactions and/or allowing the user administration privileges. Roles are assigned in eTreasury+ through Manage Users.

Are tokens supported for Business Mobile Approvals?

Yes, a secure token is required to approve any ACH and/or Wire Transfer request.

Can scheduled transactions be approved in Business Mobile?

Yes, both current day and scheduled transactions are available to be approved using the app. There are two tabs within the Approvals page separating each type of request.

What information is displayed for each transaction requiring an approval?

Transaction details may contain the following based on the type of transaction being viewed:

- Originating/Destination
- ACH Name / ACH ID
- Template Name
- Recipient Name
- Effective Date
- Amount
- Send On Date
- Number of Debit/source accounts
- Entered by User ID
- Entry Date/Time
- Approval Status
- Destination Account

What information is available to view for Wire transaction approval?

You will have the following information available to assist in the approval process:

- Originating Account #
- Template Name
- Recipient Name
- Destination Account #
- Effective Date
- Amount
- Entered by User ID
- Entry Date/Time
- Approval Status

Can approvers see all the details of an ACH transaction through the business mobile banking app?

You will be able to view a summary of the ACH transaction requiring approval. This will include if applicable:

- File Name
- Total Debit Amount
- Total Debit Items
- Total Credit Amount
- Total Credit Items
- Total Pre-notes
- Total Number of Records
- Effective date of batch(es)
- Uploaded by, date, and time

The login asks for my User ID and Password, where do I enter my Company ID?

You will be prompted to enter your Company ID on the next page.

I use a security token to login to eTreasury+. Does the Business Mobile app support tokens?

Yes! The People's United Bank Business Mobile app supports both passwords and security tokens. You can enter your PIN and one-time security code generated from your token in the Password field.

I have multiple users on my eTreasury+ profile. Does the People's United Bank Business Mobile Banking app support this?

Yes, each user will need to be entitled to the mobile banking service by the Primary User or another user with Administrative privileges. Once a user is entitled they will need to download the app and can login with their eTreasury+ credentials.

Where is the sign off icon?

The sign off button is accessible from any location within the app. For iOS devices sign off can be found at the top left corner whereas Android devices sign off is located in the top right corner.

Does People's United Bank have Business Mobile Banking tablet apps?

Yes. To download People's United Bank App for tablet devices, visit the Apple App Store, Google Play Store or Amazon App Store from your tablet device, search for "People's United Bank Business" and follow the instructions to download and register your device.

What information is required to add a payee?

You will need the merchant’s name, account number and address (a phone number is optional). This information is commonly found on an invoice or statement.

We will search by the payee name to determine if we have merchant information which will prefill for you if available.

Can I modify a reoccurring or already created bill payment through mobile banking?

You have the ability to pay a bill and cancel a scheduled bill payment though mobile banking. To edit a scheduled payment or reoccurring payment rules please visit eTreasury+ to complete those changes.

Mobile Check Deposit

Mobile Check DepositQuestions on the Mobile Check Deposit
Can I deposit a check using my mobile device?

Yes! Just follow these simple steps.

To deposit a check using your mobile device follow these steps:
- Sign on to your account from your Business Mobile Banking app
- From the navigation menu select '+'
- Choose Check Deposit to start a new deposit
- Endorse the check you wish to deposit
- Snap a picture of the front and back of your endorsed check
- Click OK once you capture the check images
- Complete the Deposit Info fields

For the best check image results:
- The check should be placed on a dark background
- All four corners of the check must also fit within the boundary indicated by the app
- Select a surface with indirect, natural sunlight for best results

Are there limits to the amount or number of checks I can deposit?

The limits that we will apply will depend on how long you have been a customer of People’s United and the balances you maintain in all of your accounts held at People’s United regardless of eligibility for mobile check deposit.

If you have been a customer for more than ninety (90) days, we have three categories of limits based on your collected monthly balances.


Bronze: Maintain an average collected monthly balance for the last ninety (90) days of less than $10,000.00.

Per Check Limit $10,000.00
Daily Limit $10,000.00
Daily Number of Checks 10
10 Business Day Limit $10,000.00
10 Business Day Number of Checks 100

Silver: Maintain an average collected monthly balance for the last ninety (90) days of between $10,000.00 and $19,999.99.

Per Check Limit $15,000.00
Daily Limit $15,000.00
Daily Number of Checks 10
10 Business Day Limit $30,000.00
10 Business Day Number of Checks 100

Gold: Maintain an average collected monthly balance for the last ninety (90) days of greater than $20,000.00.

Per Check Limit $20,000.00
Daily Aggregate Limit $20,000.00
Daily Number of Checks 10
10 Business Day Limit $40,000.00
10 Business Day Number of Checks 100

If you are a customer of People’s United for less than ninety (90) days and your aggregate opening deposit balance is less than $10,000, the New customer category will be applied for the first 90 days. If you are a customer of People’s United for less than ninety (90) days but your aggregate opening deposit balance is $10,000.00 or more, you will be eligible for the Bronze category described above.


New

Per Check Limit $2,000.00
Daily Aggregate Limit $2,000.00
Daily Number of Checks 10
10 Business Day Limit $5,000.00
10 Business Day Number of Checks 100

If you need to deposit a large volume of checks or need a higher deposit limit, our Remote Deposit Capture provides customized limits to meet your need

What types of checks can I deposit with Mobile RDC?

Most domestic checks may be processed through Mobile RDC. We are unable to accept Money Orders, Foreign Items, Savings Bonds, or Third Party Checks through Mobile RDC.

How soon will funds from my deposit check be available?

For checks deposited and accepted before 7pm on a business day, funds will be available the next business day. For checks deposited and accepted after 7pm on a business day or on a non-business day, funds will be available on the second business day after your deposit. View our Business Mobile Banking Agreement for details.

How does People's United Bank define a Business Day?

A "Business Day" means every day except Saturday, Sunday, and federal holidays. Please refer to the Business Mobile Banking Agreement for further information.

My mobile check deposit request was denied, why?

Call 1-800-525-9248 to speak with a customer service representative.

Is it possible to deposit checks using the tablet app?

Yes, the People's United Bank Business Mobile Banking tablet apps support mobile check deposit. A device with a rear facing auto focused camera is required.

I received an error message saying "cannot read check", what does it mean?

You will need to retake the image of the check you are trying to deposit. When taking the picture of your check, make sure the image of the check is centered, all four check corners are visible, and make sure the picture is taken on a well-lit flat surface.

What does the error "You do not have any accounts authorized for check deposit" mean?

This error means your account does not meet the following criteria

- Must be a valid, open business account type
- The business accounts may have exceeded the number of allowed returned deposited items

Can I use a picture of a check that I took with my digital camera?

No, pictures of the check you are trying to deposit must be taken at the time you initiate a deposit with your mobile device.

If I start the mobile check deposit process but I cannot complete it, can I cancel?

Yes, you can press the cancel button which will allow you to cancel or delete the deposit.

What if I'm not satisfied with the quality of the check image?

If you would like to retake a picture of the check, you can press the edit button to retake one or both of the two images.

Can I edit the information entered for the check deposit?

If you did not hit submit you can edit the check deposit.

I entered the wrong dollar amount of the check I deposited and hit submit, can I go back to edit?

We will review all incoming checks to ensure it meets all requirements including dollar amount, if we find the amount of the check you entered does not match the amount posted on the check, we will correct the amount. You will then receive an email notification of the changes.

Can I deposit a non-endorsed check?

No, all checks must be endorsed with a signature or listed "for deposit only." Please refer to the Business Mobile Banking Agreement for further information.

Why did the app close when trying to deposit a check?

If the app closed during Mobile Check Deposit try closing any apps not currently being used. Also, check the store for any updates that may be available.

Mobile Web

Mobile WebQuestions on the Mobile Web
What is the Mobile Website?

The Mobile website is optimized specifically for mobile web viewing. If you have a web browser on your device, you will be able to access Mobile Web Banking. Mobile Web Banking is available for Personal and Business banking customers. Message and data rates may apply. Contact your wireless service provider for more information.

What is the URL to access the Business Mobile Banking website?

To access Business Mobile Banking go to m.peoples.com.

Are there settings on my mobile device that I can use to optimize my mobile web experience?

Ensure your phone's browser has cookies enabled. In addition, enable style sheets for the best viewing experience. To do so, reference the manual that came with your device for instructions.

Why am I being asked to "register my mobile device" every time I login?

When you login from a mobile device that our Business Mobile Banking system does not recognize, you will be prompted for enhanced authentication. You can also register your mobile device through eTreasury+

Is the Mobile Website different from the website I view from my PC?

Yes, our Mobile Website offers a customized experience when mobile web browsing. Although the People's United Bank website that is viewed on your PC can also be viewed on the browser of your mobile device, the People's United Banking Mobile Website is optimized specifically for mobile web viewing.

If I forget to log out, is there a security time out?

Yes, your session will time out after you have been idle for a period of time.

What can I do through Mobile Web Banking?

You can make payments, view account balances, search recent account activity, view paid check images, transfer funds between People's United accounts, download the Mobile App or find the nearest Branch or ATM location.


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