FAQs

What will I need to do to use this service?

The service requires you to register by creating a User ID and Password. You will need information from a recent invoice plus an email address and phone number. You will be asked to select service type, Group or Individual. Employer group customers select “group”, Medicare Supplement or individual direct enroll customers select “Individual”.



Do I have to provide my e-mail address?

It's required so that we can send you an e-mail confirming your payment and other important information.



What forms of payment do you accept?

We accept ACH payments from checking and savings accounts.



What information do I need to submit a payment?

Your bank information – Account number/Routing number



Is it possible for me to authorize an electronic payment for more than one account?

Yes. This can be done with a single registration or you can establish separate registrations.



Do I have to pre-arrange with my bank, or notify them ahead of time, to use this service?

No. There is no bank set-up or pre-notification required.



Is there a service charge for using?

No.



What is the cut-off time for posting a payment?

Any payment submitted after 6:30pm Eastern Time will be processed the following day.



How quickly will my payment be applied to my account?

Please allow 1-3 business days for your account to reflect the payment.



Will you send me a confirmation of my payment?

Yes. An e-mail confirmation will be sent to the e-mail address you provide within 24 hours.



What if my payment is returned for non-sufficient funds?

You will be notified if you have a payment returned for non-sufficient funds (NSF). Be aware that your account may cancel if you have an NSF payment that is not replaced.



Can I sign up to have my premiums paid automatically through automatic withdrawals at my bank?

Yes. You can enroll to have your account payments automatically withdrawn from your designated account on the due date or an earlier specified date.



Can I sign-up to have you send my bills to me by e-mail instead of by U.S. postal mail?

Not at this time.



Is this a secure site?

We use VeriSign's industry-standard secure server software (SSL) for all transactions. For your protection, all of your transaction information is encrypted when it travels over the Internet.



What browser is best for viewing?

You will need to use Internet Explorer 5.01 or higher.



Who do I contact with additional questions?

You should contact BCBSVT Enrollment Services:

Medicare Supplement customers – (800) 625-6406

All other customers – (888) 320-9798