Debit Card Controls
Card Controls allow you to control how and where your debit card is used. You can Enable/Disable a debit card for use, restrict card usage to specific types of Merchants and/or Transaction Types, set Transaction Limits and restrict card use to specific geographical regions.
1. Sign in using the People’s United Mobile Banking app
2. Select Cards Controls from the More menu
3. Select Add to enroll into Card Controls
Yes, once enrolled in Card Controls select the desired card and slide Enable card for use into the off position to disable.
The changes made in Card Controls are effective immediately.
Merchant Type controls can be used to permit or restrict your debit card from being used with specific categories of merchants. Merchant Types include Department Stores, Entertainment, Gas Station, Groceries, Household, Personal Care, Restaurants, and Travel.
A Merchant Category is assigned based on the merchant’s primary line of business by the Debit Card processor they use.
Debit Card processors will assign businesses a single Merchant Category code based on the higher volume of service/merchandise sales.
Transaction Types can be used to control which types of transactions are permitted. Transaction Types include In-Store, Online, Mail/Phone Order, Auto Pay, ATM, and Funds Transfer.
A Threshold Amount is the maximum dollar amount allowed per transaction. If a transaction exceeds your defined limit, the transaction is declined. Threshold Amounts will not increase your existing card limits.
Regions allow you to assign each enrolled card to a geographical area. When a transaction is initiated, the merchant’s location will be compared to your defined Region(s). If the transaction occurs outside of your Region(s), it is denied. For example, you’ve defined your region as New York. You place an order Online through a company transacting out of California. In this scenario, the transaction will be declined.
Create a Region by zooming in and out on the map or by entering a specific Region. Although the visible area on your map is square, regions are contained within circles. This may cause areas within the corners of your map to fall outside of the Region. If this happens, edit your Region and zoom out on your map. Regions must have at least a five-mile radius.
The Location Controls allows you to select My Regions or Block International Regions. For example, for My Regions to be enabled, Block International will need to be disabled.
No. The location of the transaction will be compared to your defined Regions, not your mobile device location.
Disabling the Transaction and/or Merchant Type Card Controls would turn off any controls that you may have selected within each category. All Transaction and/or Merchant Types would be permitted.
For questions regarding Card Controls or to report fraud please contact our Call Center at 800-525-9248 or visit www.peoples.com for more information.
Debit Card Alerts
Card alerts allow you to receive push notification alerts notifying you of recent debit card transactions. You can activate or deactivate card alerts, set card alerts for specific types of merchants and/or transaction types, and select a threshold transaction amount for receiving a card alert.
Enrollment of your debit cards into Card Controls will automatically turn on Debit Card Alerts for all debit card transactions. From the “More” menu select “Card Controls” and add your debit cards to the service. You can then review your alert preferences using “Alerts” from the “More” menu.
You have the ability to select alerts for all debit cards transactions or choose the types of debit card transactions you would like to receive alerts using merchant types, transaction types, threshold limit and international categories. You can also select none to turn off alerts; however, mandatory alerts still apply.
You will receive an alert when an enrolled card is used with specific categories of merchants, such as restaurants and department stores.
Use transaction type alerts to control which types of transactions trigger an alert. For example, if you do not often make online purchases, you could enable eCommerce to receive an alert when an enrolled card is used in an online transaction.
A threshold amount alert is the dollar amount that, if exceeded, will trigger an alert. If a transaction exceeds your defined amount, an alert will be delivered to your mobile device.
The international alert will be delivered any time the card is used in a transaction outside of the registered country.