Online Banking Support

Getting started

Online banking from People’s United gives you secure 24/7 access to bank when you want, where you want. It’s easy to check your account balances, pay bills, transfer money and monitor spending.

SIGN-UP ONLINE BANKING
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Unable to login to Personal Online Banking

Forgotten User ID

To retrieve your User ID or reset your password, please make sure you have the following information before proceeding with your request:

- Deposit or Loan Account Number
- First and Last Name
- Last 4 of Social Security Number

RETRIEVE USER ID
Locked out or forgotten password

Click "Forgot your password?" under the Password box after entering your valid User ID and follow the prompts.

If you are locked out, you’ll see a Locked Password page after entering your valid User ID. You can unlock and reset your Password by going through the validation process.

LOG IN
Login Assistance

If you need further assistance, please call our People's United Call Center at 1-800-525-9248 and we will be happy to assist you..

Our Call Center representatives are available 7:00 A.M. to 11:00 P.M. ET, 7 days a week.

How-to guides for online banking

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Add a payee and schedule a bill payment

Pay bills, schedule payments and get reminders.

LEARN HOW
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Go paperless with Online Documents

A secure and convenient way to stay organized.

LEARN HOW
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Monitor your account transactions

Get alerts for specific transactions and detect unusual account activity.

LEARN HOW

Online Banking frequently asked questions

All
How to Start

To enroll in People's United Online Banking, you will need choose one of the verification methods below and have your Social Security number handy.

Note: If you are a Non- Resident Alien please contact us for assistance.

1. People's United Bank Deposit Account Number (checking, savings or Money Market)
- The ending balance from your last banking statement for the account number you entered

2. People's United Bank Loan Account and Note Number (xxxxxxxxxx-xxxx)
- Last Payment Amount
- Original Principal Amount

Watch this short demo to learn how to Sign up for Online Banking. To sign up for Peoples United Online Banking now, click here.

Online General Questions

You can view all of your personal deposit and loan accounts online that you are listed as an owner, including the following: 

  • Checking
  • Savings (including passbook and quarterly savings accounts, Money Market, Deposit IRA accounts, CDs)
  • Mortgages
  • Personal Credit Lines
  • Home Equity Loans and Lines of Credit

If you need to see your full account number, the easiest way to do so is: 

1. Select Documents from the Main Menu at the top of the page

2. Select the account you need the full number for and click last statement. Your account number will appear in the upper right hand corner of your statement

You can get to the Account Activity page in online banking by doing the following: 

You can just click on the account number you want to see the activity for and the Account Activity page will load, or you can click ‘Activity’ in the top menu bar and the Account Activity page will load

Once on the Account Activity page you can switch between accounts by using the Change Account drop down menu.  

If multiple pages of account activity are displayed, you can access the other pages by doing one of the following: 

  • Click ‘Next’ – The next page of account activity is displayed
  • Click ‘Previous’ – The previous page of account activity is displayed
  • Enter a page number and click ‘Go’. The page of account activity you specified is displayed

Note: Click the transaction description to view more detail. If available, click the Camera to view an image of the check. 

You can also click the ‘Print’ icon to view a print-friendly version of the Account Activity page. 

The Account Information page displays additional account information. This information is different for each type of account you select. 

You can access the Account Information page by doing the following:

1. Click on the ‘Activity’ icon the top of the screen

2. Click on the ‘Account Information’ link that is displayed underneath your account 

For some loans, click on the account description on the Accounts page. 

Note: For new accounts, the Last Statement APY Earned shows a zero percentage until after the first statement is processed. For existing accounts, the Last Statement APY shows a zero percentage if the APY calculation for the statement period results in zero.

Once you are in the Account Activity screen click ‘Search’.

From there you can choose what you want to search for and for what date range.

You may be able to view details about the transactions displayed on the Account Activity page. 

In addition to viewing details about transactions on your account, you may also be able to specify a personal note or assign a category to a transaction. 

1. Click the ‘Activity menu item’

2. Click the first line of the transaction's ‘Description’

If available, you can choose to enter a personal note or select a category for the transaction. 

Note: If you don't see the category you need, click ‘Add a New Category’ to the List to set it up. 

Click one of the following: ‘Save Changes’ to add a personal note or category to the transaction. ‘Previous Transaction’ to view the previous transaction in the list. ‘Next Transaction’ to view the next transaction in the list. ‘Return to Account Activity’ to return to the Account Activity page or ‘Don’t save changes’.

There are a couple of ways we can help you through the process of closing your personal Checking, Savings, CD, or Money Market Account. 

If there are no funds remaining in the account: 

1. Login to Online Banking 

2. Click ‘More’ then ‘Customer Service’

3. Click ‘Contact us’ – Choose ‘Customer Service’ to send a secure message requesting to close your account

If there are funds still remaining in the account: 

  • Call us at 1-800-525-9248 for information
  • Visit a local branch to speak with someone in person
  • Or to close your account(s) by mail submit a notarized written request to: People's United Bank P.O. Box 27 Bridgeport, CT 06601-0027. Be sure to have at least one owner on the account sign the letter and tell us where would like to receive your remaining balance

Watch this short Profile Management demo to learn how. The fastest way to update your mailing address is by:

1. Signing into Online Banking

2. Click on ‘More’ than ‘Customer Service’

3. Choose ‘Street Address’ – complete the form to send a secure message to update your address information

If you would like to change your address by mail or fax, please print out this Change of Address form.

The Stop a Check page is used to request that we stop payment on one or more checks. This is typically used when checks are either lost or stolen. Standard stop payment fees apply to this request. Payments made using online bill payment cannot be stopped using this page. 

You can access the Stop a Check page by:

1. Click ‘More’ 

2. Click ‘Customer Service’ choose ‘Stop Check’ or,

 

1. Click ‘All’

2. Under Support Click ‘Stop Check’

Note: We are not liable for items that are cashed or paid within 24 hours of this request. 

 

Once you are on the ‘Stop a Check’ Page:

1. Select the account from which the original check was written. 

2. Enter the reason for the stop check request. 

3. Choose either ‘Stop a Single Check’ and fill in the field, or Choose ‘Stop a Range of Checks’ and fill in the fields 

4. Click ‘Continue’.  Note: If changes are needed, click ‘Edit’

5. Click ‘Submit Request’

The rules and fees for stop payments are located at the bottom of our checking pages. 

To access the Scheduled Stop a Check Requests page:

1. Click ‘More’

2. Click ‘Customer Service’ then ‘Current Stopped Checks’, or

 

1. Click ‘All’

2. Under Support Click ‘Current Stopped Checks’

To delete a stop a check request you need to go to the ‘Scheduled Stop a Check’ Requests page.

To access the Scheduled Stop a Check Requests page:

1. Click ‘More’

2. Click ‘Customer Service’ then ‘Current Stopped Checks‘, or

 

1. Click ‘All’

2. Under ‘Support’ Click ‘Current Stopped Checks’

3. Once on this page you click ‘Delete’ next to the Stop a Check Request you would like to delete.

4. Click ‘Confirm’  

To view Check Images, click the camera icon next to the transaction description. A popup window will open with the check details and check image. 

Your Available Balance is our most recent record of the amount of money available for your use or withdrawal. Your Available Balance includes pending transactions such as withdrawals we have authorized for your debit card purchases or ATM withdrawals, transactions known to us, such as checks or preauthorized ACH withdrawals that we have received for payment from your account but have not yet paid or other pending transactions which will not be posted until a future Business Day. Your Current Balance is your actual balance during each calendar day, meaning the amount of money that is in your account at any given time whether or not the money is available for withdrawal or use by you. This balance figure includes debit card transactions that have posted to your account as well as the full amount of all deposits you have made even though some portion of a deposit may be on hold and not available to you. Neither your Current Balance nor your Available Balance includes funds form a Personal Credit Line, Overdraft Protection Sweep or overdraft protection program. 

Online Login

From the login screen, enter your username and click ‘Continue’. From there you will be redirected to a new page where you will be prompted to enter your password.

Passwords are case sensitive and need to be 8-32 characters long and should consist of a mix of upper case letters, lower case letters and numerical characters. The following special characters are allowed: (@), (#), (*), (&) (.), ( _ ), (-)

Our enhanced security is designed to detect changes in behavior that are possible indicators of fraud. The system may ask for additional information when the behavior is different. For example, if you regularly sign onto Online Banking from your personal computer and are now attempting to sign on using a mobile device we may require additional authentication. 

Step-up Security Option:

1. One-Time Security Code: gives you the choice to receive either a phone call or SMS text message with the code. The phone number used for phone call or text options will be based on the phone numbers on file. 

If you need assistance updating your phone number, you can either visit a local branch for assistance or call our People's United Call Center at 1-800-525-9248 and we will be happy to assist you. Our Call Center representatives are available 7:00 A.M. to 11:00 P.M. ET, 7 days a week. 

Please note that a text message can take a few minutes to be delivered. If you still do not receive a text after a few minutes you can cancel and try again or you can try the other security options available. 

Our security system is designed to detect changes in behavior that are possible indicators of fraud. In this case, additional authentication may be required in order to access online banking.

Your account may be locked due to failed login attempts. To ensure that you are aware of your account status at all times, you will receive an email notifying you that your account has been locked.

You may be experiencing difficulties accessing your account due to one of the following reasons:

  • The username and/or password you have entered is incorrect
  • You have had three invalid login attempts and have been locked out
  • If you are trying to login from www.peoples.com, the account type selected may be incorrect (for personal accounts ‘Personal’ should be selected or you may access the personal accounts login page by clicking here.

If you have verified all of the above information and are still having difficulty accessing your account, please call us at 1-800-525-9248.

If you are having trouble getting past the login screen, you may need to enable Java in your web browser. Follow these instructions to enable Java though your Web browser: 

Browsers for Windows

Internet Explorer:

Click ‘Tools’ and then ‘Internet Options’

1. Select the Security tab, and select the Custom Level button 

2. Scroll down to Scripting of Java applets 

3. Make sure the Enable radio button is checked 

4. Click ‘OK’ to save your preference

 

Chrome:

1. Enter about:plugins in the search field.

2. Scan for Java and check whether Java is enabled (if the Disable link appears, Java is already enabled)

3. Click on the ‘Enable’ link (if available)

4. (Optional) Check the Always allowed box to stop additional Chrome warnings when running Java content 

 

Browsers for Windows and Mac OS X 

Firefox:

1. Start Mozilla Firefox browser or restart it if it is already running

2. At the top of the browser, select the Firefox button then ‘Add-on’. The Add-ons Manager tab will open.

3. In the Add-ons Manager tab, select Plugins

4. Click Java (TM) Platform plugin to select it 

5. Click on the ‘Enable’ button (if the button says Disable, Java is already enabled) 

 

Safari:

1. Launch Safari browser

2. Click on Safari and select Preferences 

3. Click on the Security tab

4. Check (select) Enable Java check box

5. Close Safari Preferences window 

 

Opera 4.x and Up:

1. Opera for Windows does not use Java, but an embedded version already inside the Opera Web browser

2. Opera for other platforms may supports Java. Please consult your Opera platform documentation

To change your login in information: 

1. Click ‘More’ at the top of your screen 

2. Select ‘Customer Service’

3. In the Customer Service Index choose either ‘Password’ or ‘User ID’

 

To change your password:

1. Enter your current password

2. Enter your new password

3. Re-enter your new password to confirm

4. Select ‘Submit’ to proceed

Your password must be 8 to 16 characters in length and consist of letters and at least one number. Choose a password that is different from your user ID. 

 

To change your username:

1. Enter a new username

2. Re-enter your new username to confirm

3. Select ‘Submit’ to proceed

Your username must be 8 to 32 characters in length and consist of letters and at least 2 numbers. Choose a username that is different from your password.

To hide an account: 

1. Click on the ‘Customize Your Accounts’ link located on the Accounts Overview page

2. Check the box next to the account(s) you would like to hide

3. Click ‘Submit’

Online Alerts

Yes, you can set up an alert for your account through Online Banking to help you stay informed about your account information. Watch this short demo to learn how to Manage Alerts. 

You can receive alerts via email or text message (standard text message and other rates may apply; see your carrier for details). You can set up alerts for the following categories: 

  • Account Alerts: Balance information, deposits received, specific check number clearing, transfers processed
  • Bill Payment Alerts: Payments processed or failed and reminders, payee added or changed, e-bill reminders and notifications
  • Person-2-Person Alerts: Payments scheduled, contacts added or changed
  • Service Alerts: New statement available, password or contact information changed, new tax form, transfer failed, user ID notices

Account Alerts are sent based on your account information at the end of the previous business day. Alerts for Bill Payment, Person-2-Person Pay and certain service alerts are sent in real time.

Note: Additional transactions may have posted to your account since the alert was sent. 

Yes, alerts for Online Banking can be delivered to a text or web-enabled cell phone, an email address, or both. 

Watch this short demo to learn how to Manage Alerts. To get to the Manage Alerts Page:

1. Click ‘More’

2. Click ‘Customer Service’

3. Select ‘Alerts’ from the settings column

Online Bill Pay

Depending on the type of payee, your payment will be made electronically (delivered in 1 or 2 business days) or by paper check (estimated delivery in 5 business days). Payments requested prior to the 9:00 PM ET cut off time will be scheduled the same day.

You can choose a ‘Deliver By date’ or a ‘Send On’ date.

Deliver By date: Means the date you would like your payment to be delivered to your intended payee. Note: this may or may not be the date your payment will be posted by your payee.

Send On date: Means the date we will begin the delivery process or the date we will send a request to withdraw funds from your account and begin the delivery process. The Send On date may or may not be the date funds are withdrawn from your account.

Please remember a Business Day is every day except Saturday, Sunday or a federal holiday.

When you add your new account, you must enable your account for bill payment. Watch this short demo to learn how to enable the new account for bill payment, or follow these steps:

1. Login to People's United Online Banking

2. Click ‘All’ at the top of the page

3. Once the Menu on the side appears click ‘Accounts’ then ‘Payment Accounts’

4. Check off the box next to the account you want to make payments from and hit ‘Submit’

It does not take long to add new payees to your list of bill payment payees. Watch this demo to learn how to add an online bill payee.

You will be able to instantly add payees and immediately schedule payments to them. You can even search for companies by name from a list of payees already on file with the Bank. The address information will even be automatically filled in.

There are different ways merchants (payees) receive payments. You should make sure that enough time has elapsed to be sure that the payment isn't already being processed by the merchant (payee).

If you know they had enough time to process the payment (we would suggest a minimum of 7-10 business days), you can call or email People's United Bank with the date your payment was made using our bill payment service, and we will immediately start researching as to the cause of the delay.

We will resolve all bill payment problems within 10 business days of your report to us. In the majority of cases, the merchant has received the People's United Bank payment and has simply not credited your account as of the time of your initial inquiry or last statement.

Completed: We have confirmed that the merchant received this payment electronically from us

Sent: We have confirmed that we have mailed a physical check to the merchant on your behalf

Cleared On: The check has been presented and cleared

At the end of the business day, our banking system reconciles all the transactions on your account and processes all the various types of transactions (Deposits, Withdrawals, Payments, etc.). On rare occasions where there are many transactions for our customers, this process may not complete until the early morning on the following day.

As a result, the bill payment debit may actually occur on your account very early the next day. As long as your account is in good standing and contains enough money to cover your payments, we will not hold back payment to your merchant based on this kind of processing delay.

If you scheduled a bill payment and did not have funds to cover it in the account you specified, your account may become overdrawn as our system attempts to make the payment for you.

Our representatives will review the bill payment transactions on the following day and may return the payment and credit your account. However, certain electronic payments cannot be returned as the funds have already been sent to your merchant. Overdraft fees may apply.

Your payment may have been sent a day later than when it was scheduled due to verification that is completed by People's United Bank.

Before sending payments to your payee, People's United Bank verifies that your available balance contains enough money to cover the bill payment. During our end of day reconciliation of your accounts and transactions, our system checks your current and available balances to ensure you have the adequate funds to cover the payment. If funds are not sufficient, our bank representatives will review the payment on the following business day to determine if funds have become available and make the final decision to continue to process or cancel the bill payment.

Please remember to have sufficient available funds in your account to ensure that your payment can be sent on time. As always, please allow adequate time for your payment to be received and credited by your merchant. 

E-Bill is an electronic version of your bill that you receive directly through our Online Banking system. This electronic bill can be viewed immediately. An e-bill looks exactly like your paper bill. The only difference is that it is conveniently delivered to online banking.

E-Bills are free and they can accelerate and simplify the bill paying process. You simply click it, view it, and pay it.

Since your e-bill is available online you can print a copy if you need one.

To receive e-bills, click the ‘Set up e-bill’ link, below the company name, and follow the online instructions. You should begin receiving your e-bill online within 1-2 billing cycles.

If you are experiencing a problem setting up an e-Bill, please contact the Call Center at (800) 525-9248. 

The Expedited Payments service allows you to make overnight payments to anyone, anywhere in the continental United States (the contiguous 48 states and the District of Columbia) from one location.

Our Expedited Payment feature provides you two options to make your payments. The first payment option allows overnight checks to almost any payee the next business day. To ensure overnight delivery, overnight checks can only be sent to a valid street address in the continental United States.


The second payment option is an expedited electronic payment. This option is available for any payee that we currently send electronic payments to and will save you the cost of postage. When you setup your payment, the system will display the payment options that are available to you for the specific payee. 

Expedited electronic payments are only available for payees that we currently send electronic payments to or "managed payees". The cutoff time for expedited electronic payments is based on the payee and their ability to accept payments that day.

Overnight Checks can be sent to any payee that you establish. Once you create the payment request a check will be generated and delivered to the address that you provided. The cutoff time for overnight check payments to be delivered the next business day is 7:45 pm ET.

Important: All expedited payments will arrive at their destination the following business day. 

  • Enjoy piece of mind – take comfort in knowing that you can make a payment quickly
  •  Avoid late fees – pay a bill as soon as the next business day versus a normal payment that can take up to 5-7 business days
  • Safeguard your credit rating – protect your financial wellbeing by avoiding late payments

Yes, all Expedited Payments are wrapped into our secure and confidential online banking service. 

Yes, there is a nominal convenience fee of $5.95 for expedited electronic payments and $17.95 for overnight checks. 

The convenience fee is deducted from the funding account the payment was made from as a separate transaction. 

Sometimes payees indicate a special address to use for payments delivered via an overnight service. If the address is a P.O. Box, you will need to contact the payee to identify an address to use. 

Yes. Expedited Payments cannot be sent to an address in Hawaii, Alaska or to a P.O. Box. 

Yes, Internal Transfers made to your eligible People's United deposit or loan account before 11:00 pm Eastern Time on a Business Day will begin processing the same Business Day. If the internal transfer is made on a weekend, bank holiday or after the close of a Business Day then it will be posted on the next Business Day.

People's United Bank pays your bills one of two ways. If a merchant is set up to receive payments electronically, we send credit to them "computer to computer" and your account with the merchant can be credited very quickly. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 5-6 business days. 

However, many merchants (including some very large national ones) are not set up to receive payments electronically. In those cases, People's United Bank cuts, a physical check for the amount of your payment, and sends it via 1st class mail to the address you gave us when you asked us to set up the merchant. Your payment is credited to your account only after it physically travels to the merchant and is processed by their internal processes. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 5-6 business days. 

Any bills you have authorized for payment today or for future dating will appear in Payment Outbox section of the My Bills and Scheduled Payments screen. Payments you make today or Future Dated payments scheduled for today will only appear until the end of the bank's processing day, after which point they can no longer be cancelled or changed. 

To make payments or transfer funds to any of your eligible People’s United deposit accounts or People’s United loan accounts, watch this short Transfer Funds demo. You can choose to use the Transfer Option from the Transfer icon or Bill Payment option from the Bill Pay Icon.

Note: If Bill Payment is selected and your requested payment is submitted after to the 9:00 PM ET cutoff, it may not process on the same business day.

Online Documents

Once you are a People’s United Bank customer, you can select Online Documents at the same time you sign up for Online Banking. Watch the Sign Up for Online Banking demo to see how. Or, if you're already a customer or wish to select Online Documents later, watch Setup Online Documents demo to learn how. Or, follow these steps:

1. Log into People's United Online and click ‘Documents’

2. Change delivery method to ‘Online’

3. Acknowledge that you have read and agree to the terms and conditions, then click ‘Submit’.

Yes, you can download one account statement at a time using Web Connect, QIF format used by Quicken and Microsoft Money or the CSV file format for Microsoft Excel. 

Your Online Documents are available online at approximately the same time your paper statements are mailed out and remain available for up to 36 months.

Yes, all deposit and loan statements including Checking Accounts, Savings Accounts, Time Deposits, Personal Credit Lines, Mortgages and Home Equity Lines of Credit can be accessed online. Once you are a People’s United Bank customer, you can select Online Documents at the same time you sign up for Online Banking. Watch Setup Online Documents demo to learn how.

Yes! The following Tax Forms are available online:

  • 1099-INT (Deposit, Government and Loan)
  • 1098 (Interest on Mortgage and Home Equity Accounts)
  • 1098-E
  • 1099-DIV (Dividends and Distributions)
  • 1099-MISC (Miscellaneous Income)
  • 1099-Q (Payments from Qualified Education Programs (Under Sections 529 and 530))
  • 1099-SA (Deposit and Government – Health Savings Account (HAS) Distributions)
  • 1099-A (Acquisition or Abandonment of Secured Property)
  • 1099-C (Cancellation of Debt)
  • 5498- (IRA, SEP-IRA, ROTH IRA and SIMPLE IRA Contributions)

1099-INT forms are only sent out when the combined interest for all deposit accounts is $10.00 or more.  

Online Person-2-Person

Person-2-Person Pay is a convenient way to send money electronically from your People's United Bank checking account to anyone who has a United States bank account, using Online or Mobile Banking. 

Yes, there are no fees for the Person-2-Person Pay service.

No account or financial information will be shared with your recipient. In order to process your transaction, we may share your name, email address and phone number with the recipient, in addition to anything you enter into the optional message field.

We establish the maximum amount of any payment transfer in a day using a set of pre-determined eligibility requirements based on how long you have been enrolled in the P2P services, the number of successful payments you have made, and how long it has been since your last P2P payment. If the eligibility requirements are met the maximum amount of any payment may not exceed $2,000.00 and the aggregate amount of transfers in a day may not exceed $2,000.00. If the eligibility requirements are not met, a lower introductory limit is established until the eligibility requirements are met.

Enroll in Person-2-Person Pay with just a few simple steps:

1. Select ‘Person-2-Person’ from the top menu bar

2. On the enrollment page, verify your email address

3. Review our People's United Person-2-Person Pay Service Agreement and Disclosures; acknowledge that you have read the agreement, and click ‘Enroll’

4. A confirmation code will be sent to your e-mail address.  Enter the confirmation code and click ‘Submit’.  

A contact is a person you setup as a recipient of a Person-2-Person Pay payment. The only information required to add a contact is the first name, last name, and an email address or mobile number where we can notify the contact that they have received a payment. Additional delivery information including the contact's bank account can also be added. 

You can send a Person-2-Person payment by text or email.  The recipient will receive instructions on how to claim the payment.

Your payment method will determine when your account is debited. If you decide to send money by:

  • Email/Mobile Number – Payment is debited from your account once your contact has claimed the Person-2-Person payment
  • PayPal or Bank Account – Payment is debited immediately from your account

The person receiving the funds, will get a text message or email notification

  • Using a contact's email or mobile number: Your contact will receive a text message or email notifying them of the payment
  • Using a contact's bank account information: The funds are deposited directly into you contact's account with no additional action on their part.

Please make your contact aware of Person-2-Person payments you have sent to them. 

Person-2-Person Pay payments can be made to anyone residing anywhere within the United States, its territories (American Samoa, Virgin Islands, Northern Mariana Islands, Guam, Puerto Rico, and the District of Columbia), and military installations. 

No. Person-2-Person payments can be sent to virtually anyone and the recipient does not have to be a People's United Bank customer or enrolled in Person-2-Person Pay. 

If you have sent the payment using a bank account or PayPal delivery method, then the payment cannot be edited or canceled.  Payment processing begins immediately after you submit the payment.  

However, if you sent the payment to an e-mail address or mobile number and your contact has not claimed it, you can cancel the payment by:

1. Sign into Online Banking at www.peoples.com

2. Select ‘Person-2-Person’

3. Click the ‘Outgoing’ Tab and click on the payment you want to cancel

4. Click ‘Cancel Payment’ and then Cancel Payment again

You can view all of your Person-2-Person Pay transactions using Online and Mobile Banking. Select Outgoing or Activity to view all sent Person-2-Person Pay transactions which include a current status. 

Your contact has 10 calendar days to claim the funds after the payment is sent. 

The payment will expire after 10 calendar days and you will need to initiate a new payment. 

Yo ur contact can decline a payment sent via email or mobile phone number. Payments sent to a bank account or PayPal cannot be declined.

Customers enrolled Person-2-Person Pay will be able to claim payments using Online or Mobile Banking. Select the Incoming or Activity tab to view, accept or decline your Person-2-Person payments received.

Contacts not enrolled Person-2-Person Pay will receive steps on how to claim the funds in the payment notification.

Online Transfers

The Make a Transfer page is used to transfer funds from one account at our financial organization to another.

You can access the Make a Transfer page by clicking ‘Transfer’ in the Main Menu

1. Select the account you want to ‘Transfer From’ and the account you want to ‘Transfer To’

2. Enter the amount that you want to transfer and choose the frequency

Frequency Options include: Once now, Once scheduled, Weekly, Biweekly, Twice a month, Monthly, Quarterly, Semiannually, and Annually. 

3. Click ‘Continue’, review the transfer details. If correct, click ‘Submit Transfer’

4. Note the Confirmation ID for your records

If the transfer date is today, the transfer is processed immediately and it is listed on the Account Activity page the next business day. 

If the transfer is scheduled to occur on a future date and changes are needed, click ‘View Scheduled Transfers’.

The Scheduled Transfers page lists all scheduled transfers between accounts that you have with People's United Bank. 

You can access the Scheduled Transfers page by:

1. Click ‘All’

2. Click ‘Transactions’

3. Click ‘Scheduled Transfers’

Scheduled transfers can be edited and deleted from this page. 

The Edit Transfer page is used to change a scheduled transfer of funds between accounts at our financial organization. 

You can access the Edit Transfer page by clicking edit next to the transfer you want to change on the scheduled transfers page.  

1. Click ‘All’

2. Click ‘Transactions’

3. Click ‘Scheduled Transfers’

4. Click ‘Edit’ next to the transfer that you want to change

5. Make your changes

6. Click ‘Save Changes’. Review the transfer details. If correct, click ‘Save Changes’

Note the Confirmation ID for your records. 

The Delete Transfer page is used to delete a scheduled transfer of funds between accounts at our financial organization.

1. Click ‘All’

2. Click ‘Transactions’

3. Click ‘Scheduled Transfers’

4. Click ‘Delete’ next to the transfer that you want to delete. Click ‘Delete This Transfer’

You can request a transfer to and from your brokerage account by doing the following 

1. Click ‘More’ at the top of the page

2. Click on ‘Customer Service’

3. On the customer service Index under support click ‘Brokerage Transfer’

You may transfer from your Home Equity Line to any eligible deposit account on your online banking profile. Simply do the following:

1. Click ‘Transfer’

2. Select the appropriate accounts

3. Provide the transfer information

To view pending external transfers:

1. Go to Transfer Tab

2. Click ‘Scheduled External Transfer’ – you should be able to see a list of your scheduled transfers

To edit or delete a scheduled transfer Go to the Scheduled External Transfers page,

1. Click ‘All’

2. Click ‘Transactions’ and choose ‘Scheduled External Transfers’

3. Once there you will see a list of transfers. If the transfer you wish to modify is not in process, ‘Edit’ and ‘Delete’ options will be made available next to each transfer

To setup a transfer, you must:

1. Log in to your People's United Bank online banking account.

2. Select Transfer from top menu.

3. Follow the set up prompts. Click ‘Continue’

To setup a transfer for a principal-only payment, you must:

1. Log in to your People's United Bank online banking account.

2. Select Transfer from top menu.

3. Follow the set up prompts. 

Remember this can only be done if your loan payments are current.  

To ensure your funds are transferred to the account and available, transfers should be made before 11:00 p.m. ET, Monday through Friday. If the transfer is made on a weekend or holiday – or after the close of a business day – then it will be posted on the next business day.

An external transfer is a way for you to move funds between your People's United Bank accounts to an account that you own at another financial institution.

A People's United Bank checking account and a deposit account in which you are an individual or joint owner at another financial institution.

No, this is not a feature currently available for business customers.

No, you can only send money to an account in which you are an individual or joint account owners.

You can send an external transfer from a checking account only. You can receive an external transfer to a checking or savings account. You must be an individual or joint account holder on the external account.

It is a randomly generated one-time code we provide to you. You may be required to enter it before completing certain external transfer transactions to prevent fraudulent transactions and unauthorized access to your financial information.

A one-time security code is an extra layer of protection that helps protect your funds and financial information. By requiring the entry of a one-time code and the use of a phone you have on record with us, fraud may be prevented even if an unauthorized user learns your online banking user ID and password. It also helps protect you by notifying you if an unauthorized user attempts to complete external transfer transactions without your knowledge.

The one-time security code gives you the choice of receiving either a phone call or SMS text message with the code. We will call or text based on the phone numbers we have associated with your accounts to complete the transaction.

No, once the code is used, you will no longer be able to use it. However, for larger dollar transfers, when you make changes to your external transfers, add new transfers or change other information regarding your external transfers, you may receive a new one-time security code.

To successfully verify the funding account, we will make two small test transaction deposits to your external account, in addition to an email from People's United Bank. The email will notify you go to your People's United Bank account to verify the small dollar deposits to complete your external transfer set up.

No, there is no fee to transfer money to your account here at People's United Bank.

External transfers take 3 business days to complete. It is possible you may see the transferred amount reflected in your balance sooner; however, funds may not be available for up to 3 business days.

Yes, there is a fee of $2.50 to transfer money to a different financial institution.

External transfers take 3 business days to complete. It is possible you may see the transferred amount reflected in your balance sooner; however, funds may not be available until 3 full business days after the date of transfer request.

Yes, your external transfer can be rejected if there are insufficient funds in the originating account or if an ineligible account is used to set up the External Transfer, the transaction will be cancelled.

Unfortunately, No. you can only transfer to loans held at People's United Bank.

The option to transfer funds towards the principal is only available when setting up a ‘Once, Now Transfer’. You can continue to setup a recurring transfer, but will not have the option to directly apply funds towards the principal.

A loan must be current in payment in order to accept principal only payments.

No. All IRA, Coverdell IRA and HSA contributions processed using online banking are reported as current year the day the credit is applied to the account.

Visit your local branch or contact the Call Center at (800) 772-1090, option 5.

Download to Quicken

Direct Connect is the service that provides the connection between your People’s United Bank account and Quicken or QuickBooks. It allows you to download your account activity and manage your bank accounts right through Quicken® and QuickBooks without the need to login to Online Banking.

You may need to update your Quicken or Quickbooks program. This update provides the latest listing of participating financial institutions. Please see the following instructions for updating your software (provided by quicken.intuit.com/support). 

For Windows:
1. Select the Tools menu and then One Step Update.
2. Click Update Now.

  • If an update to Quicken is available, Quicken will display a windows that describes what’s in the update; as well as, instructions for downloading the update.
  • You’ll need to exit Quicken to run the update program.
  • When you exit, all your work is saved and you can resume working as soon as the update finishes.

For OS X (Mac): 
1. Select the Quicken menu the select Check for Updates.
2. If an update is available, you’ll get a window for the update information. Click Install Update.
3. Once finished, click Install and Relaunch.

Your temporary password is mailed to you by the bank. After contacting People's United Bank to sign-up for Direct Connect Quicken access, you should receive this password within 10 business days via USPS mail. Your Direct Connect user id will be mailed to you under separate cover.

Yes, after signing in for the first time, you will be asked to create a new password for yourself. Remember passwords will now be case sensitive and must contain both letters and numbers and should be 6 – 32 characters in length

Your new user ID and Password were mailed to you under separate cover and should arrive within 10 business days from the time of your request. If it has been 10 business days and you have not received your User ID and Password letters, please call us at 800-894-0300 and we will be happy to assist you.

This service is currently not available for Certificate of Deposit, Loan or Brokerage accounts.

If you are missing one or more of your checking, savings or money market accounts, please call People's United Bank at 1-800-894-0300 and we will be happy to assist you. Our representatives can link your new or additional accounts to your Direct Connect download.

WebConnect allows you to manually download account activity from your Online Banking accounts and then import them into Quicken and QuickBooks.

To download account information into Quickbooks you must either use our business online banking system, eTreasury +, or sign-up for our Direct Connect Service. Our personal online banking system does not support downloads to Quickbooks. However, you may download your personal account history to Quicken.

You can share your checking account history with many spreadsheet, database and popular financial management packages, such as Intuit's Quicken(R) software and Microsoft Money(R), as long as the software can import text files in Comma Separated Value (CSV) or Quicken Financial Exchange (QFX) formats.

To download transactions from one of your checking account histories,

1. Click All

2. Click Transactions

3. Click Download

4. Select your desired account from the drop down box, choose a date range, pick the program you wish to use (Quicken, MS Money, QIF or CSV) and click "Download Transactions"

5. Start your financial management or spreadsheet software, and follow their procedures for importing information

Once your account information has been imported, you can now use the various features of your software to analyze the data.

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