All
Common Questions

People's United Bank Routing Number is: 221172186. 

The 9-digit Routing Number and Bank Account Number are found on the bottom of your check. The Bank Routing Number is the first sequence of numbers; the Bank Account number is the second sequence of numbers.

The fastest way to update your mailing address is by signing into Online Banking. 

  • Click on the Customer Service 
  • Change Address – complete the form to send a secure message to update your address information 

Or to change your address by mail or fax, please click here to print out the Change of Address form.

Online Banking
To enroll in People's United Online Banking, you will need choose one of the verification methods below and have your Social Security number handy. 

Note: If you are a Non- Resident Alien please Contact Us for assistance 

1. People's United Bank Deposit Account Number (checking, savings or Money Market) 
- The ending balance from your last banking statement for the account number you entered 

2. People's United Bank Loan Account and Note Number (xxxxxxxxxx-xxxx) 
- Last Payment Amount 
- Original Principal Amount 

To sign up for Peoples United Online Banking click here.

Choose from the following convenient ways to reorder checks for People’s United Bank Account:

Online – Order through our partner, Harland Clarke.

Phone - Call 1-800-335-8123 and speak to a Harland Clarke representative

Branch - Visit a local branch near you.

The Stop a Check page is used to request that we stop payment on one or more checks. This is typically used when checks are either lost or stolen. Standard stop payment fees apply to this request. Payments made using online bill payment cannot be stopped using this page.

You can access the Stop a Check page by clicking Stop a Check on the Customer Service tab.

Note: We are not liable for items that are cashed or paid within 24 hours of this request.

1. Click the Customer Service tab. 
Result: The Customer Service Index page is displayed.

2. Click the ‘Stop a Check’ link
Result: The Stop a Check page is displayed.

3. Select the account from which the original check was written.

4. Enter the reason for the stop check request.

5. Do 1 of the following:

  • To stop payment on a single check, enter the name of the Payee and enter the Check Number. You can also choose to enter the Check Date or Amount.
  • To stop payment on a range of consecutively numbered checks, enter the starting check number in the From Check Number field and the ending check number in the To Check Number field.

6. Click ‘Continue’
Note: If changes are needed, click Edit.
Result: The Stop a Check Preview page is displayed.

7. Click ‘Submit Request’
Result: The Stop a Check Confirmation page is displayed.

The rules and fees for stop payments provide in your checking account guide, which are available here.

At People’s United Bank we offer tools to help you avoid overdrafts and overdraft fees. We also offer solutions to provide you with the protection and coverage you need if an overdraft does occur.

Learn more about overdrafts and overdraft protection

If you suspect fraudulent activities on your account, you may choose to do one of the following two options: 

1) Permanently deactivate People's Online Usage 
If you would like to discontinue use and never have access to our Online Banking System, even with a new account, you must contact a representative at 1-800-894-0300 or visit your local branch to inactivate your online banking usage. 

*Please note: This will prevent you from any future CEB enrollments 

2) Continue using the Peoples Online System

  • Before attempting to use your computer again, you must run your Spyware/Anti-Virus program, and do a full scan. We strongly recommend this process to be performed by a professional.
  • After the Spyware/Anti-Virus clean-up procedures are completed, please change your username and password. 

    To change your login in information:

1.Click More at the top of your screen

2.Select Customer Service

3.In the Customer Service Index choose either “Password” or “User ID”.

To change your password:

1.      Enter your current password

2.      Enter your new password

3.      Re-enter your new password to confirm.

4.      Select Submit to proceed.

Your password must be 8 to 16 characters in length and consist of letters and at least one number. Choose a password that is different from your user ID.

To change your username:

1.      Enter a new username

2.      Re-enter your new username to confirm.

3.      Select Submit to proceed.

Your username must be 8 to 32 characters in length and consist of letters and at least 2 numbers. Choose a username that is different from your password. Depending upon the type of fraud, it may be best to close the affected account and open a new one. This will not be necessary in all cases.

You will need to report all fraud claims to our Call Center at (800) 894-0300. After you have contacted the help center, please fill out and submit an On-line Dispute Claim Request form. Please click here to download the form or copy and paste the following URL to your browser: 

*Please download the PDF above to obtain the Call Center numbers and the address where to send the form to

If you are having trouble getting past the login screen, you may need to enable Java in your web browser. Follow these instructions to enable Java though your Web browser: 

Browsers for Windows

Internet Explorer:
1. Click Tools and then Internet Options 
2. Select the Security tab, and select the Custom Level button 
3. Scroll down to Scripting of Java applets 
4. Make sure the Enable radio button is checked 
5. Click OK to save your preference 

Chrome:
1. Enter about:plugins in the search field.
2. Scan for Java and check whether Java is enabled (if the Disable link appears, Java is already enabled)
3. Click on the Enable link (if available)
4. (Optional) Check the Always allowed box to stop additional Chrome warnings when running Java content 


Browsers for Windows and Mac OS X - 

Firefox:
1. Start Mozilla Firefox browser or restart it if it is already running
2. At the top of the browser, select the Firefox button (or Tools menu in Windows XP), then Add-ons.
The Add-ons Manager tab will open.
3. In the Add-ons Manager tab, select Plugins
4. Click Java (TM) Platform plugin to select it 
5. Click on the Enable button (if the button says Disable, Java is already enabled) 

Safari:
1. Launch Safari browser
2. Click on Safari and select Preferences 
3. Click on the Security tab
4. Check (select) Enable Java check box
5. Close Safari Preferences window 

Opera 4.x and Up:
1. Opera for Windows does not use Java, but an embedded version already inside the Opera Web browser. 
2. Opera for other platforms may supports Java . Please consult your Opera platform documentation. 

To download the Mobile Banking App to your device, you must have an Online Banking profile and do the following steps: 


Visit the Apple App Store or Google Play Store and search for “Peoples United Bank”. Follow instructions to download and register your device. 

1. Once you are logged into your online banking click ‘Documents’

2. Your accounts will be listed and you can choose ‘Last Statement’ or ‘All Statements’ next to the account that you need the statement for

Choosing ‘Last Statement’ will bring you to your most recent statement.

Choosing ‘All Statements’ will bring you to a range of statements and you can choose the one you want to view.

This offer is for People's United Bank Advantage checking customers only. Credit monitoring will remain free and in effect during the term that the Advantage checking account remains open. 

Learn More

Opening an Account

Choose from the following convenient ways to open a People's United Bank Checking Account:

Online - The quickest and easiest way to open an account.

Phone - Call 1-800-772-1090 and speak to a representative.

Branch - Visit a local branch near you.

People's United Bank Savings and Money Market Accounts are available to customers with a Checking Account.

Choose from the following convenient ways to open a People's United Bank Checking Account:

Online - The quickest and easiest way to open an account.

Phone - Call 1-800-772-1090 and speak to a representative.

Branch - Visit a local branch near you.

Choose from the following convenient ways to apply for a People's United Bank Mortgage:

Online - The quickest and easiest way to start your application.

Phone - Call 1-855-782-LEND (5363) and speak to a mortgage expert.

Branch - Visit a local branch near you.

Choose from the following convenient ways to apply for a People's United Bank Home Equity Line of Credit.

Online - The quickest and easiest way to start your application.

Phone - Call 1-855-782-LEND (5363) and speak to a mortgage expert.

Branch - Visit a local branch near you.

Choose from the following convenient ways to apply for a People's United Bank Credit Card:

Online - The quickest and easiest way to find and apply for a Credit Card.

Phone - Call 1-800-772-1090 and speak to a representative.

Branch - Visit a local branch near you.

Choose from the following convenient ways to open a People's United Bank Checking Account which include a Debit Card:

Online - The quickest and easiest way to open an account.

Phone - Call 1-800-772-1090 and speak to a representative.

Branch - Visit a local branch near you.

Reporting Fraud

If you suspect fraud on your account please contact us immediately at 1-800-894-0300.

 

If you lost your Debit Card or if it was stolen, please contact us immediately at 1-800-894-0300.

Contact People's United Bank at 1-800-894-0300 if you feel your People's United accounts have been affected.

Mobile Banking

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Debit Card Controls

Card Controls allow you to control how and where your debit card is used. You can Enable/Disable a debit card for use, restrict card usage to specific types of Merchants and/or Transaction Types, set Transaction Limits and restrict card use to specific geographical regions.

Sign into the People’s United Mobile Banking app and select ‘More’ from the menu. From ‘More’ select ‘Card Controls’ to enroll for the service and to review your Card Control settings.

Sign in using the People’s United Consumer Mobile Banking app, select ‘Cards Controls’ from the ‘More’ menu. Select Add and you will be presented with a list of your eligible debit cards that you can add to Card Controls.

The changes made in Card Controls are effective immediately.

Yes, once enrolled in Card Controls select the desired card and slide Enable card for use into the off position to disable.

Merchant Type controls can be used to permit or restrict your debit card from being used with specific categories of merchants. Merchant Types include Department Stores, Entertainment, Gas Station, Groceries, Household, Personal Care, Restaurants, and Travel.

A Merchant Category is assigned based on the merchant’s primary line of business by the Debit Card processor they use.

Debit Card processors will assign businesses a single Merchant Category code based on the higher volume of service/merchandise sales.

Transaction Types can be used to control which types of transactions are permitted. Transaction Types include In-Store, Online, Mail/Phone Order, Auto Pay, ATM, and Digital Wallets.

A Threshold Amount is the maximum dollar amount allowed per transaction. If a transaction exceeds your defined limit, the transaction is declined. Threshold Amounts will not increase your existing card limits.

My Regions allow you to assign each enrolled card to a geographical area. When a transaction is initiated, the merchant’s location will be compared to your defined Region(s). If the transaction occurs outside of your Region(s), it is denied. For example, you've defined your region as New York. You make an in-store purchase through a company transacting out of California. In this scenario, the transaction will be declined.

Create a Region by zooming in and out on the map or by entering a specific Region. Although the visible area on your map is square, regions are contained within circles. This may cause areas within the corners of your map to fall outside of the Region. If this happens, edit your Region and zoom out on your map. Regions must have at least a five-mile radius.

The location controls allows you to select My Regions or Block International Regions. For example, for My Regions to be enabled, Block International will need to be disabled.

No. The location of the transaction will be compared to your defined Regions, not your mobile device location.

Disabling the Transaction and/or Merchant Type Card Controls would turn deny any attempted purchase for one of the listed Transaction and/or Merchant Types.

For questions regarding Card Controls or to report fraud please contact our Call Center at 800-525-9248 or visit www.peoples.com for more information.

Mobile Deposits

Make sure you have the most updated version of our Mobile Banking App, your mobile device meets our minimum standards and follow these steps:

  1.  Make sure you have the most updated version of our Mobile Banking App.
  2. Sign on to your account from your mobile banking app
  3. Select Check Deposit from your mobile banking menu.
  4. Endorse the check you wish to deposit
  5. Snap a picture of the front and back of your endorsed check
  6. Click the check mark once you capture the check images
  7. Complete the Deposit Info fields

 

For the best check image results:

  1. The check should be placed on a dark background
  2. All four corners of the check must also fit within the boundary indicated by the app
  3. Select a surface with indirect, natural sunlight for best results

 

Minimum Device Standards:

  • iOS 8.0 or higher.
  • Android OS 5.0 or higher with a rear facing camera that supports autofocus.
  • You have enrolled for mobile banking.

Yes. To deposit a check using your mobile device follow these steps:

  1. Make sure you have the most updated version of our mobile banking app
  2. Sign on to your account from your mobile banking app
  3. Select Check Deposit from your mobile banking menu
  4. Endorse the check you wish to deposit
  5. Snap a picture of the front and back of your endorsed check
  6. Click the check mark once you capture the check images
  7. Complete the Deposit Info fields

The limits that we will apply will depend on how long you have been a customer of People’s United and the balances you maintain in all of your accounts held at People’s United regardless of eligibility for mobile check deposit.

If you have been a customer for more than ninety (90) days, we have three categories of limits based on your monthly collected balances.

Bronze: Maintain a collected balance(s) for the past month of less than $10,000.00.

Per Check Limit $5,000.00

Daily Aggregate Limit $5,000.00

Daily Number of Checks 10

10 Business Day Limit $10,000.00

10 Business Day Number of Checks 100

Silver: Maintain a collected balance(s) for the past month of between $10,000.00 and $19,999.99.

Per Check Limit $10,000.00

Daily Aggregate Limit $10,000.00

Daily Number of Checks 10

10 Business Day Limit $20,000.00

10 Business Day Number of Checks 100

Gold: Maintain a collected balance(s) for the past month of greater than $20,000.00.

Per Check Limit $15,000.00

Daily Aggregate Limit $15,000.00

Daily Number of Checks 10

10 Business Day Limit $30,000.00

10 Business Day Number of Checks 100

Platinum: Wealth Management Advantage Checking Customers who meet minimum aggregate balance requirements. Please contact your Wealth Management Officer for information regarding required balances for the Platinum category.

Per Check Limit $50,000.00

Daily Aggregate Limit $50,000.00

Daily Number of Checks 10

10 Business Day Limit $100,000.00

10 Business Day Number of Checks 100

If you are a customer of People’s United for less than ninety (90) days and your aggregate opening deposit balance is less than $10,000, the New customer category will be applied for the first 90 days. If you are a customer of People’s United for less than ninety (90) days but your aggregate opening deposit balance is $10,000.00 or more, you will be eligible for the Bronze category described above.

New

Per Check Limit $2,000.00

Daily Aggregate Limit $2,000.00

Daily Number of Checks 10

10 Business Day Limit $4,000.00

10 Business Day Number of Checks 100

You can deposit up to 10 (ten) checks in one day. Deposit amount limits apply. Please refer to the Electronic Banking Services Agreement for more information.

Most domestic checks may be processed through mobile deposit. We are unable to accept Money Orders, Foreign Items, Savings Bonds, or Third Party Checks through mobile deposit.

Call 1-800-525-9248 to speak with a customer service representative.

You will receive an email that your deposit has been received. You can also review recent check deposits and the status by selecting “Recent” from the task menu.

You will receive an email notification once the deposit has been approved.

For any deposits submitted before the 7 p.m. ET daily cutoff, and approved that same business day, the deposited funds will be available the next business day.

So for example, if a check is deposited at 6:45 p.m. ET on a Tuesday, and the check is approved that same Tuesday, then the deposited funds will be available on Wednesday (the next business day after deposit).

Yes, you may deposit checks if you have the Mobile App installed on your tablet device with a rear facing camera.

You will need to retake the image of the check you are trying to deposit. When taking the picture of your check, make sure the image of the check is centered, all four check corners are visible, and make sure the picture is taken on a well-lit flat surface.

This error means your account is no longer eligible for mobile deposit.

The image of the check must be centered; all four check corners must be visible, and taken on a well-lit flat surface.

If you’d like to retake a picture of the check, you can press the edit button to retake one of the two images.

If you did not hit submit you can edit the check deposit details.

We will review all incoming checks to ensure it meets all requirements including dollar amount.  If we find the amount of the check you entered does not match the amount posted on the check, we will attempt to correct the amount. If we are able to correct the amount, you will then receive an email notification of the changes.

No, all checks must be endorsed with a signature or listed "for deposit only." Please refer to the Electronic Banking Services Agreement for further information.

If the app closed during Mobile Check Deposit try closing any apps not currently being used. Also, check the store for any updates that may be available.

Debit Card Alerts

Card alerts allow you to customize the alerts using your mobile device from cards enrolled in Card Controls. You can activate or deactivate card alerts, set card alerts for specific types of merchants and/or transaction types, and select a threshold transaction amount for receiving a card alert.

Use merchant type alerts to receive an alert whenever the enrolled card is used with specific categories of merchants, such as restaurants and department stores. For example, you can disable the merchant type alerts for groceries and fuel for everyday purchases, but enable alerts for entertainment and travel.

Use transaction type alerts to control which types of transactions trigger an alert. For example, if you do not often make online purchases, you could enable eCommerce to receive an alert when an enrolled card is used in an online transaction.

A threshold amount alert is the dollar amount that, if exceeded, will trigger an alert. If a transaction exceeds your defined amount, an alert will be delivered to your mobile device.

The international alert is similar to the transaction type alerts, but it is a category of its own. If can be set to on or off. If International is enabled, an alert will be delivered any time the card is used in a transaction outside of the registered country.

Mobile Person-2-Person

Person-2-Person Pay is a convenient way to send money electronically from your People's United Bank checking account to anyone who has a United States bank account, using Online or Mobile Banking. 

Yes, there are no fees for the Person-2-Person Pay service.

No account or financial information will be shared with your recipient. In order to process your transaction, we may share your name, email address and phone number with the recipient, in addition to anything you enter into the optional message field.

We establish the maximum amount of any payment transfer in a day using a set of pre-determined eligibility requirements based on how long you have been enrolled in the P2P services, the number of successful payments you have made, and how long it has been since your last P2P payment. If the eligibility requirements are met the maximum amount of any payment may not exceed $2,000.00 and the aggregate amount of transfers in a day may not exceed $2,000.00. If the eligibility requirements are not met, a lower introductory limit is established until the eligibility requirements are met.

Enroll in Person-2-Person Pay with just a few simple steps:

1.       Sign into Online Banking at www.peoples.com

2.       Select Person-2-Person Pay from the Pay and Transfer tab

3.       On the enrollment page, verify your email address

4.       Review our People's United Person-2-Person Pay Service Agreement and Disclosures; acknowledge that you have read the agreement, and agree to continue.

Yes. Once enrollment into the Person-2-Person Pay service is completed using Online Banking you can access it using the Mobile Banking app. 

A contact is a person you setup as a recipient of a Person-2-Person Pay payment. The only information required to add a contact is the first name, last name, and an email address or mobile number where we can notify the contact that they have received a payment. Additional delivery information including the contact's bank account can also be added. 

You can send a Person-2-Person payment by text or email.  The recipient will receive instructions on how to claim the payment.

Your payment method will determine when your account is debited. If you decide to send money by:

  • Email/Mobile Number – Payment is debited from your account once your contact has claimed the Person-2-Person payment
  • PayPal or Bank Account - Payment is debited immediately from your account

The person receiving the funds, will get a text message or email notification

  • Using a contact's email or mobile number: Your contact will receive a text message or email notifying them of the payment
  • Using a contact's bank account information: The funds are deposited directly into you contact's account with no additional action on their part.

Please make your contact aware of Person-2-Person payments you have sent to them. 

Person-2-Person Pay payments can be made to customers residing anywhere within the United States, its territories (American Samoa, Virgin Islands, Northern Mariana Islands, Guam, Puerto Rico, and the District of Columbia), and military installations. 

No. Person-2-Person payments can be sent to virtually anyone and the recipient does not have to be a People's United Bank customer or enrolled in Person-2-Person Pay. 

However, if you sent the payment to an email address or mobile phone number and your contact has not claimed it, you can cancel the payment by clicking the "Cancel payment" link on the Outgoing Payments tab.


If you have sent the payment using a bank account or PayPal delivery method, then the payment cannot be edited or canceled. Payment processing begins immediately after you submit the payment.

However, if you sent the payment to an email address or mobile phone number and your contact has not claimed it, you can cancel the payment by clicking the "Cancel payment" link on the Activity tab.

You can view all of your Person-2-Person Pay transactions using Online and Mobile Banking. Select Outgoing or Activity to view all sent Person-2-Person Pay transactions which include a current status. 

Your contact has 10 calendar days to claim the funds after the payment is sent. 

The payment will expire after 10 calendar days and you will need to initiate a new payment. 

Your contact can decline a payment sent via email or mobile phone number. Payments sent to a bank account or PayPal cannot be declined. 

Customers enrolled Person-2-Person Pay will be able to claim payments using Online or Mobile Banking. Select the Incoming or Activity tab to view, accept or decline your Person-2-Person payments received.

Contacts not enrolled Person-2-Person Pay will receive steps on how to claim the funds in the payment notification. 

Online Banking

All
How to Start

To enroll in People's United Online Banking, you will need choose one of the verification methods below and have your Social Security number handy. 

Note: If you are a Non- Resident Alien please Contact Us for assistance 

1. People's United Bank Deposit Account Number (checking, savings or Money Market) 
- The ending balance from your last banking statement for the account number you entered 

2. People's United Bank Loan Account and Note Number (xxxxxxxxxx-xxxx) 
- Last Payment Amount 
- Original Principal Amount 

To sign up for Peoples United Online Banking click here.

Online General Questions

You can view all of your personal deposit and loan accounts online that you are listed as an owner, including the following: 

  • Checking
  • Savings (including passbook and quarterly savings accounts, Money Market, Deposit IRA accounts, CDs)
  • Mortgages
  • Personal Credit Lines
  • Home Equity Loans and Lines of Credit

If you need to see your full account number, the easiest way to do so is: 

1. Select Documents from the Main Menu at the top of the page

2. Select the account you need the full number for and click last statement. Your account number will appear in the upper right hand corner of your statement

You can get to the Account Activity page in online banking by doing the following: 

You can just click on the account number you want to see the activity for and the Account Activity page will load, or you can click ‘Activity’ in the top menu bar and the Account Activity page will load

Once on the Account Activity page you can switch between accounts by using the Change Account drop down menu.  

If multiple pages of account activity are displayed, you can access the other pages by doing one of the following: 

  • Click ‘Next’ – The next page of account activity is displayed
  • Click ‘Previous’ – The previous page of account activity is displayed
  • Enter a page number and click ‘Go’. The page of account activity you specified is displayed

Note: Click the transaction description to view more detail. If available, click the Camera to view an image of the check. 

You can also click the ‘Print’ icon to view a print-friendly version of the Account Activity page. 

The Account Information page displays additional account information. This information is different for each type of account you select. 

You can access the Account Information page by doing the following:

1. Click on the ‘Activity’ icon the top of the screen

2. Click on the ‘Account Information’ link that is displayed underneath your account 

For some loans, click on the account description on the Accounts page. 

Note: For new accounts, the Last Statement APY Earned shows a zero percentage until after the first statement is processed. For existing accounts, the Last Statement APY shows a zero percentage if the APY calculation for the statement period results in zero.

Once you are in the Account Activity screen click ‘Search’.

From there you can choose what you want to search for and for what date range.

You may be able to view details about the transactions displayed on the Account Activity page. 

In addition to viewing details about transactions on your account, you may also be able to specify a personal note or assign a category to a transaction. 

1. Click the ‘Activity menu item’

2. Click the first line of the transaction's ‘Description’

If available, you can choose to enter a personal note or select a category for the transaction. 

Note: If you don't see the category you need, click ‘Add a New Category’ to the List to set it up. 

Click one of the following: ‘Save Changes’ to add a personal note or category to the transaction. ‘Previous Transaction’ to view the previous transaction in the list. ‘Next Transaction’ to view the next transaction in the list. ‘Return to Account Activity’ to return to the Account Activity page or ‘Don’t save changes’.

There are a couple of ways we can help you through the process of closing your personal Checking, Savings, CD, or Money Market Account.

If there are no funds remaining in the account:

1. Login to Online Banking

2. Click ‘More’ then ‘Customer Service’

3. Click ‘Contact us’ – Choose ‘Customer Service’ to send a secure message requesting to close your account

If there are funds still remaining in the account:

  • Call us at 1-800-525-9248 for information
  • Visit a local branch to speak with someone in person
  • Or to close your account(s) by mail submit a notarized written request to: People's United Bank P.O. Box 27 Bridgeport, CT 06601-0027. Be sure to have at least one owner on the account sign the letter and tell us where would like to receive your remaining balance

The fastest way to update your mailing address is by:

1. Signing into Online Banking

2. Click on ‘More’ than ‘Customer Service’

3. Choose ‘Street Address’ – complete the form to send a secure message to update your address information

If you would like to change your address by mail or fax, please click here to print out the Change of Address form.

The Stop a Check page is used to request that we stop payment on one or more checks. This is typically used when checks are either lost or stolen. Standard stop payment fees apply to this request. Payments made using online bill payment cannot be stopped using this page. 

You can access the Stop a Check page by:

1. Click ‘More’ 

2. Click ‘Customer Service’ choose ‘Stop Check’ or,

 

1. Click ‘All’

2. Under Support Click ‘Stop Check’

Note: We are not liable for items that are cashed or paid within 24 hours of this request. 

 

Once you are on the ‘Stop a Check’ Page:

1. Select the account from which the original check was written. 

2. Enter the reason for the stop check request. 

3. Choose either ‘Stop a Single Check’ and fill in the field, or Choose ‘Stop a Range of Checks’ and fill in the fields 

4. Click ‘Continue’.  Note: If changes are needed, click ‘Edit’

5. Click ‘Submit Request’

The rules and fees for stop payments are located at the bottom of our checking pages

To access the Scheduled Stop a Check Requests page:

1. Click ‘More’

2. Click ‘Customer Service’ then ‘Current Stopped Checks’, or

 

1. Click ‘All’

2. Under Support Click ‘Current Stopped Checks’

To delete a stop a check request you need to go to the ‘Scheduled Stop a Check’ Requests page.

To access the Scheduled Stop a Check Requests page:

1. Click ‘More’

2. Click ‘Customer Service’ then ‘Current Stopped Checks‘, or

 

1. Click ‘All’

2. Under ‘Support’ Click ‘Current Stopped Checks’

3. Once on this page you click ‘Delete’ next to the Stop a Check Request you would like to delete.

4. Click ‘Confirm’  

To view Check Images, click the camera icon next to the transaction description. A popup window will open with the check details and check image. 

Your Available Balance is our most recent record of the amount of money available for your use or withdrawal. Your Available Balance includes pending transactions such as withdrawals we have authorized for your debit card purchases or ATM withdrawals, transactions known to us, such as checks or preauthorized ACH withdrawals that we have received for payment from your account but have not yet paid or other pending transactions which will not be posted until a future Business Day. Your Current Balance is your actual balance during each calendar day, meaning the amount of money that is in your account at any given time whether or not the money is available for withdrawal or use by you. This balance figure includes debit card transactions that have posted to your account as well as the full amount of all deposits you have made even though some portion of a deposit may be on hold and not available to you. Neither your Current Balance nor your Available Balance includes funds form a Personal Credit Line, Overdraft Protection Sweep or overdraft protection program. 

Online Login

From the login screen, enter your username and click ‘Continue’. From there you will be redirected to a new page where you will be prompted to enter your password.

Passwords are case sensitive and need to be 8-32 characters long and should consist of a mix of upper case letters, lower case letters and numerical characters. The following special characters are allowed: (@), (#), (*), (&) (.), ( _ ), (-)

Our enhanced security is designed to detect changes in behavior that are possible indicators of fraud. The system may ask for additional information when the behavior is different. For example, if you regularly sign onto Online Banking from your personal computer and are now attempting to sign on using a mobile device we may require additional authentication. 

Step-up Security Option:

1. One-Time Security Code: gives you the choice to receive either a phone call or SMS text message with the code. The phone number used for phone call or text options will be based on the phone numbers on file. 

If you need assistance updating your phone number, you can either visit a local branch for assistance or call our People's United Call Center at 1-800-525-9248 and we will be happy to assist you. Our Call Center representatives are available 7:00 A.M. to 11:00 P.M. ET, 7 days a week. 

Please note that a text message can take a few minutes to be delivered. If you still do not receive a text after a few minutes you can cancel and try again or you can try the other security options available. 

Our security system is designed to detect changes in behavior that are possible indicators of fraud. In this case, additional authentication may be required in order to access online banking.

Your account may be locked due to failed login attempts. To ensure that you are aware of your account status at all times, you will receive an email notifying you that your account has been locked.

You may be experiencing difficulties accessing your account due to one of the following reasons:

  • The username and/or password you have entered is incorrect
  • You have had three invalid login attempts and have been locked out
  • If you are trying to login from www.peoples.com, the account type selected may be incorrect (for personal accounts ‘Personal’ should be selected or you may access the personal accounts login page by clicking here.

If you have verified all of the above information and are still having difficulty accessing your account, please call us at 1-800-525-9248.

If you are having trouble getting past the login screen, you may need to enable Java in your web browser. Follow these instructions to enable Java though your Web browser:

Browsers for Windows

Internet Explorer:

Click ‘Tools’ and then ‘Internet Options’

1. Select the Security tab, and select the Custom Level button

2. Scroll down to Scripting of Java applets

3. Make sure the Enable radio button is checked

4. Click ‘OK’ to save your preference

Chrome:

1. Enter about:plugins in the search field.

2. Scan for Java and check whether Java is enabled (if the Disable link appears, Java is already enabled)

3. Click on the ‘Enable’ link (if available)

4. (Optional) Check the Always allowed box to stop additional Chrome warnings when running Java content

Browsers for Windows and Mac OS X

Firefox:

1. Start Mozilla Firefox browser or restart it if it is already running

2. At the top of the browser, select the Firefox button then ‘Add-on’. The Add-ons Manager tab will open.

3. In the Add-ons Manager tab, select Plugins

4. Click Java (TM) Platform plugin to select it

5. Click on the ‘Enable’ button (if the button says Disable, Java is already enabled)

Safari:

1. Launch Safari browser

2. Click on Safari and select Preferences

3. Click on the Security tab

4. Check (select) Enable Java check box

5. Close Safari Preferences window

Opera 4.x and Up:

1. Opera for Windows does not use Java, but an embedded version already inside the Opera Web browser

2. Opera for other platforms may supports Java. Please consult your Opera platform documentation

To change your login in information: 

1. Click ‘More’ at the top of your screen 

2. Select ‘Customer Service’

3. In the Customer Service Index choose either ‘Password’ or ‘User ID’

 

To change your password:

1. Enter your current password

2. Enter your new password

3. Re-enter your new password to confirm

4. Select ‘Submit’ to proceed

Your password must be 8 to 16 characters in length and consist of letters and at least one number. Choose a password that is different from your user ID. 

 

To change your username:

1. Enter a new username

2. Re-enter your new username to confirm

3. Select ‘Submit’ to proceed

Your username must be 8 to 32 characters in length and consist of letters and at least 2 numbers. Choose a username that is different from your password.

To hide an account: 

1. Click on the ‘Customize Your Accounts’ link located on the Accounts Overview page

2. Check the box next to the account(s) you would like to hide

3. Click ‘Submit’

Online Alerts

Yes, you can set up an alert for your account through Online Banking to help you stay informed about your account information. You can receive alerts via email or text message (standard text message and other rates may apply; see your carrier for details). You can set up alerts for the following categories: 

  • Account Alerts: Balance information, deposits received, specific check number clearing, transfers processed
  • Bill Payment Alerts: Payments processed or failed and reminders, payee added or changed, e-bill reminders and notifications
  • Person-2-Person Alerts: Payments scheduled, contacts added or changed
  • Service Alerts: New statement available, password or contact information changed, new tax form, transfer failed, user ID notices

Account Alerts are sent based on your account information at the end of the previous business day. Alerts for Bill Payment, Person-2-Person Pay and certain service alerts are sent in real time.

Note: Additional transactions may have posted to your account since the alert was sent. 

Yes, alerts for Online Banking can be delivered to a text or web-enabled cell phone, an email address, or both. 

To get to the Manage Alerts Page:

1. Click ‘More’

2. Click ‘Customer Service’

3. Select ‘Alerts’ from the settings column

Online Bill Pay

Depending on the type of payee, your payment will be made electronically (delivered in 1 or 2 business days) or by paper check (estimated delivery in 5 business days). Payments requested prior to the 9:00 PM ET cut off time will be scheduled the same day.

You can choose a ‘Deliver By date’ or a ‘Send On’ date.

Deliver By date: Means the date you would like your payment to be delivered to your intended payee. Note: this may or may not be the date your payment will be posted by your payee.

Send On date: Means the date we will begin the delivery process or the date we will send a request to withdraw funds from your account and begin the delivery process. The Send On date may or may not be the date funds are withdrawn from your account.

Please remember a Business Day is every day except Saturday, Sunday or a federal holiday.

When you add your new account, you must enable your account for bill payment.  To enable the new account for bill payment, follow these steps:

1. Login to People's United Online Banking 

2. Click ‘All’ at the top of the page 

3. Once the Menu on the side appears click ‘Accounts’ then ‘Payment Accounts’

4. Check off the box next to the account you want to make payments from and hit ‘Submit’

It does not take long to add new payees to your list of bill payment payees.

You will be able to instantly add payees and immediately schedule payments to them. You can even search for companies by name from a list of payees already on file with the Bank. The address information will even be automatically filled in.

There are different ways merchants (payees) receive payments. You should make sure that enough time has elapsed to be sure that the payment isn't already being processed by the merchant (payee).

If you know they had enough time to process the payment (we would suggest a minimum of 7-10 business days), you can call or email People's United Bank with the date your payment was made using our bill payment service, and we will immediately start researching as to the cause of the delay.

We will resolve all bill payment problems within 10 business days of your report to us. In the majority of cases, the merchant has received the People's United Bank payment and has simply not credited your account as of the time of your initial inquiry or last statement.

Completed: We have confirmed that the merchant received this payment electronically from us

Sent: We have confirmed that we have mailed a physical check to the merchant on your behalf

Cleared On: The check has been presented and cleared

At the end of the business day, our banking system reconciles all the transactions on your account and processes all the various types of transactions (Deposits, Withdrawals, Payments, etc.). On rare occasions where there are many transactions for our customers, this process may not complete until the early morning on the following day.

As a result, the bill payment debit may actually occur on your account very early the next day. As long as your account is in good standing and contains enough money to cover your payments, we will not hold back payment to your merchant based on this kind of processing delay.

If you scheduled a bill payment and did not have funds to cover it in the account you specified, your account may become overdrawn as our system attempts to make the payment for you.

Our representatives will review the bill payment transactions on the following day and may return the payment and credit your account. However, certain electronic payments cannot be returned as the funds have already been sent to your merchant. Overdraft fees may apply.

Your payment may have been sent a day later than when it was scheduled due to verification that is completed by People's United Bank.

Before sending payments to your payee, People's United Bank verifies that your available balance contains enough money to cover the bill payment. During our end of day reconciliation of your accounts and transactions, our system checks your current and available balances to ensure you have the adequate funds to cover the payment. If funds are not sufficient, our bank representatives will review the payment on the following business day to determine if funds have become available and make the final decision to continue to process or cancel the bill payment.

Please remember to have sufficient available funds in your account to ensure that your payment can be sent on time. As always, please allow adequate time for your payment to be received and credited by your merchant. 

E-Bill is an electronic version of your bill that you receive directly through our Online Banking system. This electronic bill can be viewed immediately. An e-bill looks exactly like your paper bill. The only difference is that it is conveniently delivered to online banking.

E-Bills are free and they can accelerate and simplify the bill paying process. You simply click it, view it, and pay it.

Since your e-bill is available online you can print a copy if you need one.

To receive e-bills, click the ‘Set up e-bill’ link, below the company name, and follow the online instructions. You should begin receiving your e-bill online within 1-2 billing cycles.

If you are experiencing a problem setting up an e-Bill, please contact the Call Center at (800) 525-9248. 

The Expedited Payments service allows you to make overnight payments to anyone, anywhere in the continental United States (the contiguous 48 states and the District of Columbia) from one location.

Our Expedited Payment feature provides you two options to make your payments. The first payment option allows overnight checks to almost any payee the next business day. To ensure overnight delivery, overnight checks can only be sent to a valid street address in the continental United States.


The second payment option is an expedited electronic payment. This option is available for any payee that we currently send electronic payments to and will save you the cost of postage. When you setup your payment, the system will display the payment options that are available to you for the specific payee. 

Expedited electronic payments are only available for payees that we currently send electronic payments to or "managed payees". The cutoff time for expedited electronic payments is based on the payee and their ability to accept payments that day.

Overnight Checks can be sent to any payee that you establish. Once you create the payment request a check will be generated and delivered to the address that you provided. The cutoff time for overnight check payments to be delivered the next business day is 7:45 pm ET.

Important: All expedited payments will arrive at their destination the following business day. 

  • Enjoy piece of mind – take comfort in knowing that you can make a payment quickly
  •  Avoid late fees – pay a bill as soon as the next business day versus a normal payment that can take up to 5-7 business days
  • Safeguard your credit rating – protect your financial wellbeing by avoiding late payments

Yes, all Expedited Payments are wrapped into our secure and confidential online banking service. 

Yes, there is a nominal convenience fee of $5.95 for expedited electronic payments and $17.95 for overnight checks. 

The convenience fee is deducted from the funding account the payment was made from as a separate transaction. 

Sometimes payees indicate a special address to use for payments delivered via an overnight service. If the address is a P.O. Box, you will need to contact the payee to identify an address to use. 

Yes. Expedited Payments cannot be sent to an address in Hawaii, Alaska or to a P.O. Box.

Yes, Internal Transfers made to your eligible People's United deposit or loan account before 11:00 pm Eastern Time on a Business Day will begin processing the same Business Day. If the internal transfer is made on a weekend, bank holiday or after the close of a Business Day then it will be posted on the next Business Day.

People's United Bank pays your bills one of two ways. If a merchant is set up to receive payments electronically, we send credit to them "computer to computer" and your account with the merchant can be credited very quickly. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 5-6 business days. 

However, many merchants (including some very large national ones) are not set up to receive payments electronically. In those cases, People's United Bank cuts, a physical check for the amount of your payment, and sends it via 1st class mail to the address you gave us when you asked us to set up the merchant. Your payment is credited to your account only after it physically travels to the merchant and is processed by their internal processes. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 5-6 business days. 

Any bills you have authorized for payment today or for future dating will appear in Payment Outbox section of the My Bills and Scheduled Payments screen. Payments you make today or Future Dated payments scheduled for today will only appear until the end of the bank's processing day, after which point they can no longer be cancelled or changed. 

To make payments or transfer funds to any of your eligible People’s United deposit accounts or People’s United loan accounts, you can choose to use the Transfer Option from the Transfer icon or Bill Payment option from the Bill Pay Icon.

Note: If Bill Payment is selected and your requested payment is submitted after to the 9:00 PM ET cutoff, it may not process on the same business day. 

1. Log in to Online Banking

2. Click the ‘Transfer’ Tab from top menu. 

3. Select the ‘Transfer from’ account and ‘Transfer to’ account 

4. Enter the payment amount and frequency and click ‘Continue’ then ‘Submit’ transfer

Online Documents

Once you are a People’s United Bank customer, simply sign-up for Online Banking then:

1. Log into People's United Online and click ‘Documents’

2. Change delivery method to ‘Online’

3. Acknowledge that you have read and agree to the terms and conditions, then click ‘Submit’.

Yes, you can download one account statement at a time using Web Connect, QIF format used by Quicken and Microsoft Money or the CSV file format for Microsoft Excel. 

Your Online Documents are available online at approximately the same time your paper statements are mailed out and remain available for up to 36 months.

Yes, all deposit and loan statements including Checking Accounts, Savings Accounts, Time Deposits, Personal Credit Lines, Mortgages and Home Equity Lines of Credit can be accessed online.

Yes! The following Tax Forms are available online:

  • 1099-INT (Deposit, Government and Loan)
  • 1098 (Interest on Mortgage and Home Equity Accounts)
  • 1098-E
  • 1099-DIV (Dividends and Distributions)
  • 1099-MISC (Miscellaneous Income)
  • 1099-Q (Payments from Qualified Education Programs (Under Sections 529 and 530))
  • 1099-SA (Deposit and Government – Health Savings Account (HAS) Distributions)
  • 1099-A (Acquisition or Abandonment of Secured Property)
  • 1099-C (Cancellation of Debt)
  • 5498- (IRA, SEP-IRA, ROTH IRA and SIMPLE IRA Contributions)

1099-INT forms are only sent out when the combined interest for all deposit accounts is $10.00 or more.  

Online Person-2-Person

Person-2-Person Pay is a convenient way to send money electronically from your People's United Bank checking account to anyone who has a United States bank account, using Online or Mobile Banking. 

Yes, there are no fees for the Person-2-Person Pay service.

No account or financial information will be shared with your recipient. In order to process your transaction, we may share your name, email address and phone number with the recipient, in addition to anything you enter into the optional message field.

We establish the maximum amount of any payment transfer in a day using a set of pre-determined eligibility requirements based on how long you have been enrolled in the P2P services, the number of successful payments you have made, and how long it has been since your last P2P payment. If the eligibility requirements are met the maximum amount of any payment may not exceed $2,000.00 and the aggregate amount of transfers in a day may not exceed $2,000.00. If the eligibility requirements are not met, a lower introductory limit is established until the eligibility requirements are met.

Enroll in Person-2-Person Pay with just a few simple steps:

1. Select ‘Person-2-Person’ from the top menu bar

2. On the enrollment page, verify your email address

3. Review our People's United Person-2-Person Pay Service Agreement and Disclosures; acknowledge that you have read the agreement, and click ‘Enroll’

4. A confirmation code will be sent to your e-mail address.  Enter the confirmation code and click ‘Submit’.  

A contact is a person you setup as a recipient of a Person-2-Person Pay payment. The only information required to add a contact is the first name, last name, and an email address or mobile number where we can notify the contact that they have received a payment. Additional delivery information including the contact's bank account can also be added. 

You can send a Person-2-Person payment by text or email.  The recipient will receive instructions on how to claim the payment.

Your payment method will determine when your account is debited. If you decide to send money by:

  • Email/Mobile Number – Payment is debited from your account once your contact has claimed the Person-2-Person payment
  • PayPal or Bank Account – Payment is debited immediately from your account

The person receiving the funds, will get a text message or email notification

  • Using a contact's email or mobile number: Your contact will receive a text message or email notifying them of the payment
  • Using a contact's bank account information: The funds are deposited directly into you contact's account with no additional action on their part.

Please make your contact aware of Person-2-Person payments you have sent to them. 

Person-2-Person Pay payments can be made to anyone residing anywhere within the United States, its territories (American Samoa, Virgin Islands, Northern Mariana Islands, Guam, Puerto Rico, and the District of Columbia), and military installations. 

No. Person-2-Person payments can be sent to virtually anyone and the recipient does not have to be a People's United Bank customer or enrolled in Person-2-Person Pay. 

If you have sent the payment using a bank account or PayPal delivery method, then the payment cannot be edited or canceled.  Payment processing begins immediately after you submit the payment.  

However, if you sent the payment to an e-mail address or mobile number and your contact has not claimed it, you can cancel the payment by:

1. Sign into Online Banking at www.peoples.com

2. Select ‘Person-2-Person’

3. Click the ‘Outgoing’ Tab and click on the payment you want to cancel

4. Click ‘Cancel Payment’ and then Cancel Payment again

You can view all of your Person-2-Person Pay transactions using Online and Mobile Banking. Select Outgoing or Activity to view all sent Person-2-Person Pay transactions which include a current status. 

Your contact has 10 calendar days to claim the funds after the payment is sent. 

The payment will expire after 10 calendar days and you will need to initiate a new payment. 

Yo ur contact can decline a payment sent via email or mobile phone number. Payments sent to a bank account or PayPal cannot be declined.

Customers enrolled Person-2-Person Pay will be able to claim payments using Online or Mobile Banking. Select the Incoming or Activity tab to view, accept or decline your Person-2-Person payments received.

Contacts not enrolled Person-2-Person Pay will receive steps on how to claim the funds in the payment notification.

Online Transfers

The Make a Transfer page is used to transfer funds from one account at our financial organization to another.

You can access the Make a Transfer page by clicking ‘Transfer’ in the Main Menu

1. Select the account you want to ‘Transfer From’ and the account you want to ‘Transfer To’

2. Enter the amount that you want to transfer and choose the frequency

Frequency Options include: Once now, Once scheduled, Weekly, Biweekly, Twice a month, Monthly, Quarterly, Semiannually, and Annually. 

3. Click ‘Continue’, review the transfer details. If correct, click ‘Submit Transfer’

4. Note the Confirmation ID for your records

If the transfer date is today, the transfer is processed immediately and it is listed on the Account Activity page the next business day. 

If the transfer is scheduled to occur on a future date and changes are needed, click ‘View Scheduled Transfers’.

The Scheduled Transfers page lists all scheduled transfers between accounts that you have with People's United Bank. 

You can access the Scheduled Transfers page by:

1. Click ‘All’

2. Click ‘Transactions’

3. Click ‘Scheduled Transfers’

Scheduled transfers can be edited and deleted from this page. 

The Edit Transfer page is used to change a scheduled transfer of funds between accounts at our financial organization. 

You can access the Edit Transfer page by clicking edit next to the transfer you want to change on the scheduled transfers page.  

1. Click ‘All’

2. Click ‘Transactions’

3. Click ‘Scheduled Transfers’

4. Click ‘Edit’ next to the transfer that you want to change

5. Make your changes

6. Click ‘Save Changes’. Review the transfer details. If correct, click ‘Save Changes’

Note the Confirmation ID for your records. 

The Delete Transfer page is used to delete a scheduled transfer of funds between accounts at our financial organization.

1. Click ‘All’

2. Click ‘Transactions’

3. Click ‘Scheduled Transfers’

4. Click ‘Delete’ next to the transfer that you want to delete. Click ‘Delete This Transfer’

You can request a transfer to and from your brokerage account by doing the following 

1. Click ‘More’ at the top of the page

2. Click on ‘Customer Service’

3. On the customer service Index under support click ‘Brokerage Transfer’

You may transfer from your Home Equity Line to any eligible deposit account on your online banking profile. Simply do the following:

1. Click ‘Transfer’

2. Select the appropriate accounts

3. Provide the transfer information

To view pending external transfers:

1. Go to Transfer Tab

2. Click ‘Scheduled External Transfer’ – you should be able to see a list of your scheduled transfers

To edit or delete a scheduled transfer Go to the Scheduled External Transfers page,

1. Click ‘All’

2. Click ‘Transactions’ and choose ‘Scheduled External Transfers’

3. Once there you will see a list of transfers. If the transfer you wish to modify is not in process, ‘Edit’ and ‘Delete’ options will be made available next to each transfer

To setup a transfer, you must:

1. Log in to your People's United Bank online banking account.

2. Select Transfer from top menu.

3. Follow the set up prompts. Click ‘Continue’

To setup a transfer for a principal-only payment, you must:

1. Log in to your People's United Bank online banking account.

2. Select Transfer from top menu.

3. Follow the set up prompts. 

Remember this can only be done if your loan payments are current.  

To ensure your funds are transferred to the account and available, transfers should be made before 11:00 p.m. ET, Monday through Friday. If the transfer is made on a weekend or holiday – or after the close of a business day – then it will be posted on the next business day.

An external transfer is a way for you to move funds between your People's United Bank accounts to an account that you own at another financial institution.

A People's United Bank checking account and a deposit account in which you are an individual or joint owner at another financial institution.

No, this is not a feature currently available for business customers.

No, you can only send money to an account in which you are an individual or joint account owners.

You can send an external transfer from a checking account only. You can receive an external transfer to a checking or savings account. You must be an individual or joint account holder on the external account.

It is a randomly generated one-time code we provide to you. You may be required to enter it before completing certain external transfer transactions to prevent fraudulent transactions and unauthorized access to your financial information.

A one-time security code is an extra layer of protection that helps protect your funds and financial information. By requiring the entry of a one-time code and the use of a phone you have on record with us, fraud may be prevented even if an unauthorized user learns your online banking user ID and password. It also helps protect you by notifying you if an unauthorized user attempts to complete external transfer transactions without your knowledge.

The one-time security code gives you the choice of receiving either a phone call or SMS text message with the code. We will call or text based on the phone numbers we have associated with your accounts to complete the transaction.

No, once the code is used, you will no longer be able to use it. However, for larger dollar transfers, when you make changes to your external transfers, add new transfers or change other information regarding your external transfers, you may receive a new one-time security code.

To successfully verify the funding account, we will make two small test transaction deposits to your external account, in addition to an email from People's United Bank. The email will notify you go to your People's United Bank account to verify the small dollar deposits to complete your external transfer set up.

No, there is no fee to transfer money to your account here at People's United Bank.

External transfers take 3 business days to complete. It is possible you may see the transferred amount reflected in your balance sooner; however, funds may not be available for up to 3 business days.

Yes, there is a fee of $2.50 to transfer money to a different financial institution.

External transfers take 3 business days to complete. It is possible you may see the transferred amount reflected in your balance sooner; however, funds may not be available until 3 full business days after the date of transfer request.

Yes, your external transfer can be rejected if there are insufficient funds in the originating account or if an ineligible account is used to set up the External Transfer, the transaction will be cancelled.

Unfortunately, No. you can only transfer to loans held at People's United Bank.

The option to transfer funds towards the principal is only available when setting up a ‘Once, Now Transfer’. You can continue to setup a recurring transfer, but will not have the option to directly apply funds towards the principal.

A loan must be current in payment in order to accept principal only payments.

No. All IRA, Coverdell IRA and HSA contributions processed using online banking are reported as current year the day the credit is applied to the account.

Visit your local branch or contact the Call Center at (800) 772-1090, option 5.

Download to Quicken

Direct Connect is the service that provides the connection between your People’s United Bank account and Quicken or QuickBooks. It allows you to download your account activity and manage your bank accounts right through Quicken® and QuickBooks without the need to login to Online Banking.

You may need to update your Quicken or Quickbooks program. This update provides the latest listing of participating financial institutions. Please see the following instructions for updating your software (provided by quicken.intuit.com/support). 

For Windows:
1. Select the Tools menu and then One Step Update.
2. Click Update Now.

  • If an update to Quicken is available, Quicken will display a windows that describes what’s in the update; as well as, instructions for downloading the update.
  • You’ll need to exit Quicken to run the update program.
  • When you exit, all your work is saved and you can resume working as soon as the update finishes.

For OS X (Mac): 
1. Select the Quicken menu the select Check for Updates.
2. If an update is available, you’ll get a window for the update information. Click Install Update.
3. Once finished, click Install and Relaunch.

Your temporary password is mailed to you by the bank. After contacting People's United Bank to sign-up for Direct Connect Quicken access, you should receive this password within 10 business days via USPS mail. Your Direct Connect user id will be mailed to you under separate cover.

Yes, after signing in for the first time, you will be asked to create a new password for yourself. Remember passwords will now be case sensitive and must contain both letters and numbers and should be 6 – 32 characters in length

Your new user ID and Password were mailed to you under separate cover and should arrive within 10 business days from the time of your request. If it has been 10 business days and you have not received your User ID and Password letters, please call us at 800-894-0300 and we will be happy to assist you.

This service is currently not available for Certificate of Deposit, Loan or Brokerage accounts.

If you are missing one or more of your checking, savings or money market accounts, please call People's United Bank at 1-800-894-0300 and we will be happy to assist you. Our representatives can link your new or additional accounts to your Direct Connect download.

WebConnect allows you to manually download account activity from your Online Banking accounts and then import them into Quicken and QuickBooks.

To download account information into Quickbooks you must either use our business online banking system, eTreasury +, or sign-up for our Direct Connect Service. Our personal online banking system does not support downloads to Quickbooks. However, you may download your personal account history to Quicken.

You can share your checking account history with many spreadsheet, database and popular financial management packages, such as Intuit's Quicken(R) software and Microsoft Money(R), as long as the software can import text files in Comma Separated Value (CSV) or Quicken Financial Exchange (QFX) formats.

To download transactions from one of your checking account histories,

1. Click All

2. Click Transactions

3. Click Download

4. Select your desired account from the drop down box, choose a date range, pick the program you wish to use (Quicken, MS Money, QIF or CSV) and click "Download Transactions"

5. Start your financial management or spreadsheet software, and follow their procedures for importing information

Once your account information has been imported, you can now use the various features of your software to analyze the data.

Debit Cards

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Traveling with your debit card

To help prevent an interruption in debit card access, it’s wise to set a travel notice on the cards you plan to use while traveling.

  • To set a travel notice just call us at 1-800-894-0300
  • Or stop in any of our branches to let us know where you will be traveling so we can update our Fraud Control team. 
  • Or email us once you log into Online Banking

    For your protection, we continue to monitor your Debit card activity even when a travel notice is set. If you have any issues while traveling, just call us toll-free at 1-800-894-0300.

There are some differences in using your card overseas, but in general use your Debit card when you travel just like when you are home. Some things to keep in mind are:

  • Most foreign ATM networks have menus in English, but not all of them depending on where you travel.
  • Most ATMs only permit transactions involving your primary card-linked account.
  • Before going to small towns, withdraw enough cash to cover expenses as many smaller villages do not have ATMs.
  • Some ATM’s are only available during normal business hours.
  • You may be charged an international assessment fee for ATM withdrawaks - check your account features and benefits for details

Yes, if there is suspected fraud on your card you will be contacted either by text message (if we have a cell phone on file for you), phone call, or letter making you aware of the transactions in question and giving you the opportunity to verify if the purchases are valid or not.

Text messages will come from the number (877) 230-3179. Example text message:
“FreeMsg: People's United Fraud Dept: Possible unauthorized txn on acct ending in 1234: $22.22 processed by Julie’s Jewelry Store. If authorized reply “YES”, otherwise reply “NO”

You can use your Debit card to make purchases or access ATMs wherever you see the MasterCard or NYCE logos which are pictured on the back of your Debit card.

You can change your PIN at any of People’s United Bank’s ATMs, as well as in any of our branches.

Yes. Use your Debit Card to pay bills such as utilities, internet & phone service, club memberships, and more. It’s quicker than writing checks and mailing payments, and you’ll have more control over your bill payments — even up to the last minute. Just contact your service providers to set it up.

Identity theft monitoring

MasterCard Identity Theft Alerts is a service that can notify you if it detects that your personal information such as your credit or debit card, your Social Security number, your driver's license and other highly personal information about you is being bought or sold online by keeping track of thousands of criminal websites, chat rooms, forums and networks.

Data security breaches are a common occurrence with hackers and thieves targeting all kinds of businesses in an attempt to steal personal information in order to commit fraud. Identity Theft Alerts monitors much of this illicit activity that occurs on the Internet black market, sometimes referred to as the dark web.

While this service may not detect each and every instance in which personal data is being bought or sold on the internet, it can serve as an important early warning to alert you if your personal data has been discovered at risk. This enables you to take steps to reduce risks and resolve any fraud that has occurred more quickly than if you did not receive the early warning.

To get started, visit www.mastercard.us/idtheftalerts. You will be asked to enter the first 6 digits of your MasterCard to get started. Then begin the process to create an account by providing your email address to receive notification alerts and enroll your personal information for monitoring. After you have registered you can log in to update your profile any time at www.mastercardidtheftalerts.com.

To speak with someone who can help guide you in the enrollment process please call the toll free number that appears at the bottom of www.mastercardidtheftalerts.com (1-866-566-3601).

The MasterCard Identity Theft Alerts web site and monitoring service employs robust data security measures including data encryption and security keys to prevent unauthorized access to our enrolled users’ personal data. The service is supplied by one of the top identity monitoring and security firms which counts financial institutions and federal law enforcement agencies among its clients.

Your Identity Theft Alerts service tracks Internet activity for signs that the personal information you’ve asked us to monitor is being traded and/or sold online. This alert means that our surveillance technology has discovered information on the Internet that is a match to your monitored identity elements. If there is no match detected, you will not receive an alert.

You should log in to www.mastercardidtheftalerts.com to view the alert details and also call the toll free number that appears in the email you received or on the web site to speak with a Restoration Specialist who can guide you on the important steps you should take

Even if only some of your personal information that has been detected by Identity Theft Alerts, it is recommended that you contact the appropriate institution to have your account information changed, or change your account information yourself if possible - like it would be with the password to your email account, for example. It is safe to assume that if some of your information is compromised, all of it is. You may also want to review a copy of your credit report to ensure that all of the information that appears there is familiar to you. A Restoration Specialist from our Identity Theft Resolution Services team can help guide you with all of the recommended actions to take.

This activity is illegal in the United States, but other countries do not necessarily have the same laws as related to cybercrime. United States regulatory agencies have little to no jurisdiction to prosecute fraudsters acting on websites and chat rooms located in other countries.

Identity Theft Alerts may reduce your risk of identity theft by letting you know sooner if your personal information has been compromised, and in turn enabling prevention or quick resolution of an identity theft incident. In addition to Identity Theft Alerts, you also have access to Identity Theft Resolution Services to help guide you through the often confusing and difficult process of restoring your identity. Unfortunately, no identity protection tool can prevent identity theft altogether.

SSNs are often stolen by hackers. Providing your SSN will enable the Identity Theft Alerts service to notify you in real time if the service detects your SSN exposed on the dark web.

Enter your Member ID number as it appears on your health insurance card or Medicare/Medicaid insurance card. Health insurance ID numbers are increasingly targeted by fraudsters who try to use stolen identities to commit medical fraud.

You can contact MasterCard at 1-866-566-3601 for additional questions about MasterCard Identity Theft Alerts.

Security

A chip (or EMV) card is a card with an embedded microchip to provide enhanced security and protection against fraud. Your card information on the chip is encrypted making it extremely difficult to be copied or counterfeited. EMV stands for Europay, MasterCard and Visa, a group that established chip card standards. Chip cards have been commonly used around the world for 20 years, and the US is now supporting that standard. That means even more convenience for you when you use your chip card when traveling.

Added security – the chip adds an extra layer of protection when used at a chip-card terminal, using encryption and single-use codes to protect your information.

Greater Acceptance – chip cards have been embraced around the globe, so your new chip-enabled debit card will be even easier to use outside the U.S. as well as domestically as more merchants move to the standard.

The rule of thumb is "Follow the Prompts". Each store's merchant terminal or ATM is a bit different – but all will prompt you if after swiping your magnetic stripe you need to re-insert the chip card. The only real difference is that you must leave your card in the terminal until the transaction is complete. An example flow is below.

Your card will continue to work for both PIN and Signature purchase transactions just as it has in the past. Merchants that become debit card “chip-enabled” will simply prompt you after swiping to insert your card into the terminal again. Remember to leave your card inserted in the terminal until your transaction is complete. So – just follow the prompts!

Additionally, at some EMV-enabled ATM's – you may be prompted to choose “Debit” or “Debit MasterCard” at the start of your transaction. Either choice is correct and will not affect your transaction – with your transaction proceeding normally after you choose one or the other.

Yes, our MasterMoney Debit cards will be reissued with a chip on the front of the card and the familiar magnetic stripe on the back. This will enable the card to be used in magnetic stripe terminals as well as chip-enabled terminals.

Yes. Your new chip card will have the same debit card account number as the old card but with an updated expiration date and CVC code. 

If you have your existing debit card set up for recurring payments at health clubs, etc. or stored online at Amazon and other merchants, you should remember to update your card information.

Your card will continue to work for both PIN and Signature transactions just as it has in the past. However, depending on where you shop, in certain instances you may find you are prompted to use your PIN more often than in the past when purchasing with your card.

Most types of People's United Bank Debit cards will begin to be reissued as chip cards during their normal reissue cycle (which is based on the card expiration date). If you need a chip card prior to your expiration date, just stop into one of your local branches or call our Call Center to request a replacement card.

The new chip on our MasterMoney card provides additional security when used at a chip-enabled terminal. Data stored on the chip is more difficult to counterfeit. No matter how the card is used, every purchase is also covered by zero liability protection, so you can use your MasterMoney Debit card with confidence.

Unlike credit cards, debit cards are subject to additional regulations that impact how they are processed. As a result of this recent change, it is taking time for merchants to introduce new chip enabled terminals and software changes. Expect to see major merchants like Wal-Mart and Target to start supporting debit chip processing "soon", with smaller merchants to follow later.

The biggest benefit of chip cards is found in their increased security features. Plus, customers enjoy greater acceptance when traveling, as chip cards are common in over 130 countries around the world, including Canada, Mexico and the European Union.

People’s United was actually the first bank in the US to certify a group of pilot ATMs in New York City for chip/EMV. We are now in the process of enabling the remainder of the ATM fleet in conjunction with other required upgrades also in the works. Just remember, you can continue to use your card at all People’s United ATMs whether they have been upgraded or not.

Your new MasterMoney Debit chip card is equipped with contact-only technology, which requires that it be in contact with a terminal in order to be read. Contactless cards do exist in the market and when implemented properly can be very secure and protect your card information from someone reading them remotely. However, they are not widely supported by most merchants, and People’s United has chosen not to issue them at this time.

Yes, if there is suspected fraud on your card you will be contacted either by text message (if we have a cell phone on file for you), phone call, or letter making you aware of the transactions in question and giving you the opportunity to verify if the purchases are valid or not.

If we have a cell phone on file for you, text messages will come from the number 337-48. Example text message: “FreeMsg: People's United Fraud Dept: Possible unauthorized txn on acct ending in 1234: $22.22 processed by Julie’s Jewelry Store. If authorized reply “YES”, otherwise reply “NO”.

Automated voice phone messages will come from (877) 230-3179.

Your MasterMoney chip-enabled debit card supports cash back. However, some merchants are still in the process of upgrading their systems to support chip-cards, and have only enabled support for “Signature” debit (to allow a higher security purchase transaction), but haven’t yet enabled cash-back support. We encourage you to ask any merchant regarding their cash-back support timetable. In the interim, you can continue to get cash-back from any of People’s United Bank’s ATM and branch locations, as well as the many other merchants who have completed their chip-migration.

Debit rewards

Debit Rewards is a program that links offers from merchants directly to your debit rewards card, giving you cash back to your account. You earn cash back to your card simply by using your card at participating Debit Rewards merchants. Simply create your account to sign up for notifications, view the participating merchants and the amount of cash back you have earned with Debit Rewards.

You are automatically enrolled in the Debit Rewards program with your debit rewards card and it's FREE to start saving with Debit Rewards.

You are automatically enrolled in Debit Rewards. Visit My-DebitRewards.com and select Create an Account or Sign In if you have already created a username and password. To create an account, you must have the card number on your debit rewards card.

Customer service is available 24/7/365 - simply select the Email option under the "Need Help?" slide out or call 888-400-0943 and your questions will be answered directly by a dedicated Debit Rewards/Ampre customer service representative.

All Debit Rewards merchants offer a % cash back reward on your qualifying purchase. However, merchants may also have additional rewards that they offer for traveling out of your way, visiting at one of their slower times or making several purchases. You will earn cash back for all offers you are eligible for, up to the maximum percentage set by a merchant.

To determine qualifying purchases and the specific cash back awarded, please review the offer details for each participating merchant listed on the Debit Rewards website at My-DebitRewards.com.

No, the more you shop - the more you can earn! Please refer to the retailer offer page for complete information regarding eligible purchases for each retailer.

You earn cash back based on the dollars you spend at participating merchants using your debit rewards card. In order to earn cash back from a Debit Rewards merchant, you must sign for your purchases. Each merchant may have a different offer, so please check back frequently for updated information.

You will receive your cash back to your account typically within one week after the qualified transaction has been processed and a statement credit will be automatically issued to your debit rewards card. You can update the primary card on your account by visiting your profile.

You can view your rewards earned on the My Savings page.

If any part of a qualifying transaction is returned to the retailer or is not completed, your cash back for that transaction may be reduced or removed from your Debit Rewards debit card account. Please check each retailer's policy for returns.

Visit My-DebitRewards.com, sign in to your Debit Rewards account and select the My Savings page to view all of the Debit Rewards offers you have earned.

You can browse the Debit Rewards merchants by logging on to the website and selecting the View Offers link.

You do not have to tell the merchant. The merchant's system will automatically recognize if your debit card is enrolled when you swipe and sign to make your purchase. There are no hoops to jump through to get your cash back rewards, simply use your card at participating merchants.

The Debit Rewards available merchants and offers may change at any time, however new retailers are continuously added so be sure to visit My-DebitRewards.com to view all participating retailers and merchants.

eGuard

eGuard is Vantiv’s new risk based 3D Secure solution that provides an extra layer of security for eCommerce transactions processed with participating merchants. eGuard supports MasterCard SecureCode.

No. With eGuard, cardholders will automatically be enrolled in the new service.

No. Static passwords will be eliminated and cardholder authentication will be done via a one-time password (OTP). The OTP will be sent to the cardholder via SMS text message.

No. Cardholders will only be declined or asked to authenticate when the activity is suspicious.

Messages will come from short code 732-873

123456 is the One time Passcode (OTP) for your card ending with 1234.

No. In order for an eCommerce transaction to process through eGuard, the merchant must participate in 3D Secure and send as a 3D Secure transaction.

If a cardholder doesn’t have a wireless number of file, we recommend the cardholder updating the contact information with the bank to include the wireless phone number. If the update is done in Vantiv iQ, the change will take place right away and the cardholder can attempt their transaction.

If there no phone numbers on file, then eGuard will present Knowledge Based Questions to the cardholder to answer during the checkout process. Example Knowledge Based Questions, Mother’s Maiden Name, Date Of Birth, and Zip Code.

eTreasury+

All
Getting Started

In the top right Login section on www.peoples.com select "Business" then click "Enroll in eTreasury+". You will be directed to the eTreasury+ enrollment form which should take about 5 minutes to complete.

Visit www.peoples.com. In the top right Login section of the page click "Business" tab. Enter your Company ID and User ID, click "Login", you will then be prompted to enter your password.

After you submit the online eTreasury+ Enrollment Form, it will take up to 2 business days for your online profile to be created. Once your online profile is created you will receive two separate emails. The first email will provide you with your Company ID that will be needed to login. The second email is an official Welcome Confirmation email that indicates your enrollment has been completed and you can now begin to access your online account.

You can manage your day-to-day cash flow needs and perform a range of online banking transactions and options efficiently with real-time posting. eTreasury+ gives you a secure, integrated point of access to manage multiple business accounts anywhere, anytime.

Our eTreasury+ service offers several tiers. The fees assessed to you will depend on the tier that you access. For more information please contact your local branch.

Your eTreasury+ account can be unlocked by the designated administrator(s) at your company by following these steps within eTreasury+. 
 
  1. Go to Administration -> User Administration
  2. Click on System Access for the user you wish to modify
  3. Enter and confirm the new temporary password
  4. Click Save Changes 

    If you are the administrator or do not have a designated administrator you can contact our dedicated online support team at 1-800-525-9248.

Yes, passwords must be 8 to 12 characters long, must include at least three of the following: lower case letter, upper case letter, number, special character, cannot include spaces, cannot include a character that repeats more than 3 times, are case sensitive and may include special characters: ! @ # $ % ^ & *) (_+=| / ?;:.} {-[ ]

We require that all eTreasury+ passwords be reset every 90 days.

You may be experiencing difficulties accessing your account due to the following reasons:

- The username and/or password you have entered is incorrect
- If you are trying to login from www.peoples.com, the account type selected may be incorrect - (For business accounts, remember to select "Business")
- You've had three invalid login attempts and have been locked out of the system
- You have not successfully signed into eTreasury+ within the past 90 days
- You were assigned a temporary password and have not signed on with it in the past 10 days

If you have verified any of the above or are still having difficulty accessing your account, please call 1-800-525-9248.

Additional users can be added to eTreasury+ by upgrading your package to eTreasury+ Premier. The eTreasury+ Premier package provides you with all of the functionality available in our eTreasury+ Basic reporting package plus the addition of having multiple users. 

Bill Pay

After logging into eTreasury+ go to the Transfers and Payments menu and click “Pay bills”. This will bring you to the Bill Pay landing page. If you do not have the “Pay bills” option contact your company administrator, send us a message or call our Online Banking support at 1.800.525.9248.

All of the information within the Make Payments tab can be sorted by clicking the “Pay to” header. You can also use the “View” drop down to change the payees that display.

Click on the payee name and select “Set up auto-pay”.

Click on the payee name and select “Add invoice”.

From the Bill Pay landing page all pending payments will be displayed under the Scheduled Activity section. The payment can be easily cancelled or edited by clicking on the payment and either choosing the “Cancel Payment” or “Modify Payment” options.

The confirmation number can be found by going to Payment Details. You can find the Payment Details by clicking on the payment listed in Scheduled Activity or Payment History.

From the Bill Pay landing page, if you have the entitlement to approve payments, the Approval Menu will be in the top left hand corner of the Company Menu. Select the payments to approve and click on the Submit button.

You will need to have a sub company created so that the name on the account you are paying from can print on the checks. To create a new Bill Payment sub-company you can send us a secure message requesting this be set up for you.

The payees that you wish to have under the new sub-company will need to be reestablished along with any scheduled payments.

If you are setup or entitled to access sub companies you can choose the company to work with from the Select Company page. Bill Payment companies are listed in alphabetical order according to the business name.

Statements & Transfers

Locate the "Reports" link from the gray toolbar click "Statements and Documents." Choose the statement you wish to access.

The delivery method for a deposit statement can be changed by visiting the Statements and Documents page under the Reports menu selection. Once on the 'Statements and Documents' page, click the link titled 'View and maintain document preferences' where you will be presented with a list of your accounts and a dropdown box next to each one where you can select paper, online, or both paper and online statements. 

It is important to note that only the Primary user can change the delivery preference.

Yes, log in to your eTreasury+ account and locate the "Reports" link Click "Statements and Documents" from the drop down menu. Then locate the statement you wish to download. Open the statement and either download it or save it.

Navigate the Reports link on the menu bar and select Account Activity. This will bring you to the criteria page which allows you to define custom search parameters.

Log in to your eTreasury+ account, select "Transfers and Payments" link from the toolbar towards the top of the screen. Click the ACH or Wire link that fits your needs. Please note that these two services must be previously activated on your eTreasury+ profile. If you need to activate these services please contact a Treasury Management representative to learn more at 888-280-4635. 

Log in to your eTreasury+ account, select the "Transfers and Payments" link from the gray toolbar. From the drop-down menu click "View completed ACH transactions". And then on the left side under "Quick Links" click "Manage next scheduled requests".

To receive a wire transfer to your account, please provide the following information to the individual or business that is sending the wire:

Domestic (U.S.):

  • Receiving Bank ABA/Routing Number: 221172186
  • Receiving Bank Name: People's United Bank, N.A.
  • Receiving Bank Address: 850 Main Street, Bridgeport, CT 06604
  • Beneficiary Account Number: Your full account number
  • Beneficiary Name/Title of Account: The name of your account as it appears on your statement

International:

  • Receiving Bank ABA/Routing Number: 221172186
  • SWIFT Code: PESBUS33
  • Receiving Bank Address: 850 Main Street, Bridgeport, CT 06604
  • Beneficiary Account Number: Your full account number
  • Beneficiary Name/Title of Account: The name of your account as it appears on your statement

 

Alerts

People's United Online Banking business customers can choose to receive 3 types of alerts- Account Alerts, Non-Account Alerts, and Custom Alerts. These alerts can be delivered to the customer through their online banking mailbox, email, or text message. To review available alerts and to activate alerts, go to the Administrative tab and click on manage alerts.

All Transfer and Payment alerts are sent real time. Alerts related to deposit account activity are delivered the next business day.

Business Mobile Banking

All
Getting Started

People's United Mobile Banking lets you bank wherever and whenever you want, right from your mobile device. Mobile Banking offers a Mobile App and Mobile Web Banking for your preference and mobile device capabilities.

The People's United Bank mobile App can be used on most mobile devices. Refer to our online system requirements for details.

No, you must first enable your bank account(s) and establish a mobile phone number within eTreasury+ before using Business Mobile Banking.

We do not charge for the People's United Business Mobile Banking service. Message and data rates may apply. Contact your wireless service provider for more information.

The Business Mobile Banking service utilizes best practices from eTreasury+, such as HTTPS, 128-bit SSL encryption, PIN, password, or security token access and app time-out when your phone is not in use. In addition, no account data is ever stored on your phone.

You may enroll other mobile devices for Business Mobile Banking by using additional mobile phone numbers that you have indicated through your personal preferences in eTreasury+.

If you are concerned about possible misuse of your phone, contact your mobile service provider immediately to take appropriate action. Additionally, please call 1-800-525-9248 to disable or remove your mobile device.

You will need to enroll your new device for mobile banking. This is completed during the initial sign on to mobile banking using the new device.