You'll find that paying your bills with People's United Online will make this chore simple and convenient. In order to use this feature, you simply need to tell us what merchants you want People's United to pay for you. Important - Business accounts are restricted from setting up individuals as merchants. The use of Online Bill Payment Service and your business checking account is solely for business or commercial purposes and not for any personal, family or household purpose. Bill payments can only be made through your Business Checking Accounts.
You can send payments to any company you add to your merchant list. Your merchants are anyone you want to pay using People's United Online (Business accounts are restricted from setting up individuals as merchants).
To add a new merchant for bill payments, first Click on 'Add Merchants' under the 'Bill Payments' tab, then choose the account to which you're adding the merchant. Do this by selecting the account number from the list at the top of the screen.
In the Add New Merchant field, enter the name of the company or person to pay, account type, address, city, state, zip code, and phone number, the account number and any comments you would like to add. Complete the same information for any additional merchants you would like to add. Click Send and you will receive a confirmation that each merchant has been submitted for processing. New Merchants typically appear in your online Bill Payment merchant list within 5 business days.
*Important Note* For your security, People's United Online Banking is set up to automatically log you out of your People's United Online session if left idle for 30 minutes or more. So please have your merchant information ready prior to attempting to add or change a merchant.
- Transfers and bill payments made after the close of business Monday through Saturday or any time on a Sunday, will be reflected in your account history and balance the NEXT business day.
- If you make your payments via People's United Online™ within the agreed upon time frames and receive a confirmation number, People's United will guarantee that payment. If a merchant claims not to have received payment from People's United, simply send us a secure email or call People's United Call Center and we will resolve the situation for you, including any late fees or penalties.
- Bridgeport (202) 338-0300
- Danbury (2020 798-0300
- Hartford (860) 293-0300
- New Haven (860) 784-0300
- Norwalk (203) 855-0300
- Danbury (2020 798-0300
- Norwich (860) 445-0300
- Stamford (203) 358-0300
For All other areas call us toll-free nationwide at 1-800-894-0300
To schedule a bill payment, first select the account number on the top of the screen. Then, in the row of the merchant who will receive the payment, select the date of the payment by entering the date, or select the calendar icon to choose a date. You may schedule future dated payments up to one year in advance. Enter the amount of the payment in the Amount field and select 'Next' to continue or Cancel to clear the form.
When you select 'Next', you will be presented with a verification page. If the bill payment is correct, click Confirm. The bill payment will be submitted for processing and a confirmation screen will display the bill payment details.
Payments will appear in the pending section only until the close of business. After this point, you will no longer be able to edit the payments.
For any problems with your bill payment(s), please go to the Customer Service section of People's United Online and select 'Report Bill Pay Problem'. Before you submit a bill pay problem report, please review the following bill pay procedures.
At the bottom of the bill payment screen will appear any Pending Payments, bills that have been authorized to be paid today or are scheduled for future payment.
To cancel or correct a bill payment made today or one scheduled for the future, select the Change / Delete hyperlink next to a pending payment. You may only change the amount of a pending payment. If you need to change anything else, you will have to delete the payment and create a new payment.
Any bills you have authorized for payment today or for future dating will appear in the Pending section of the Bill Payment window whenever it appears. Payments you make today or Future Dated payments scheduled for today will only appear until the end of the bank's processing day, after which point they can no longer be cancelled or changed.
- People's United Bank pays your bills one of two ways: If a merchant is set up to receive payments electronically, we send credit to the merchant "computer to computer" and your account with the merchant can be credited very quickly. Even though this transaction type will be processed quickly by us, we suggest you contact your merchant for how much time to allow. To ensure your merchant has adequate time to credit your account, we would recommend as a guide a minimum of 5-6 business days. However, many merchants (including some very large national ones) are not set up to receive payments electronically. In those cases People's United cuts a physical check for the amount of your payment and sends it via first class mail to the address you provided us when you asked us to set up the merchant. Your payment is credited to your account only after it physically travels to the merchant and is processed by the merchant's internal processes. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 5-6 business days.
- Any bills you have authorized for payment today or for future dating will appear in PENDING section of the Bill Payment window whenever it appears. Payments you make today or Future Dated payments scheduled for today will only appear until the end of the bank's processing day, after which point they can no longer be cancelled or changed.
- When entering the date for future bill payments, you need to enter the date in the "MM/DD/YYYY" format. For example, September 15th, 2007 should be entered as 9/15/2007.
People's United gives you the ability to pay a bill today, as well as schedule an additional payment for the future (for example, while you are traveling). To do this, you make your future dated payment FIRST, before any bills you want paid today. After you have clicked the PAY BILLS button and received your confirmation number for the future dated transaction, re-enter the bill payment screen. You'll see the Future Dated bill payment(s) you have just made in the Pending Payments section of the screen. Now simply enter in your payments for today normally in the top portion of the bill payment screen.
You can schedule payments to be made up to one year in the future. However, at this time, People's United Online does not support reoccurring payments.
Since there are several ways merchants receive payments (see above), you should make sure that enough time has elapsed to be sure that the merchant has not already processed the payment. If you know they have had enough time to process the payment (we would suggest a minimum of 7-10 business days), you can call or email People's United with the date your payment was made using our bill payment service, and we will immediately start researching as to the cause of the delay. We will resolve all bill payment problems within 10 business days of your report to us. In the majority of cases, the merchant has received People's United payment and has simply not credited your account as of the time of your initial inquiry or last statement.
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