People's United Bank - Online Help - Tech Support

Browser Issues

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People's United Online has been optimized for the 128-bit SSL version of the following web browser: Microsoft's Internet Explorer 6 and above. This browser is freely available via download from the Microsoft website. If you are using any other browser, People's United Online Trading may not be accessible. Please contact your Internet Service Provider (America Online, Compuserve, etc.) to find out how to obtain and install a 128-bit SSL version of the Microsoft web browsers.

Before installing or upgrading your browser, you should be certain to read the installation instructions that came with the software, and direct any questions about the installation to the browser manufacturer or your Internet Service Provider (ISP) such as America Online, Compuserve, etc.

What Browsers Do You Support?
We would like to be able to make our pages universally accessible to everyone, so we've developed them based closely on W3C standards with a few exceptions. Use the information provided below as a general reference.

AOL Browser 6.0 and above

For Opera users:
We do not directly support Opera software. However, we have many customers who have reported success in using Opera 6.0 and above with our site.

For Mozilla users:
We do not directly support Mozilla, but some users have reported an issue concerning a connection problem on some secured sites. This issue seems to be resolved by disabling the option of "pipelining" http: requests In Mozzilla 1.1.
For more information, please visit Mozilla's FAQ section at http://www.mozilla.org/

Internet Explorer Issues

Digital Certification and Validation
An Internet Explorer vulnerability may affect the way digital certificates from web servers are validated. According to Microsoft, a vulnerability exists in Internet Explorer 5.01 and 5.5 that may prevent proper digital certification checks under certain conditions.

Check for the latest service pack on your browser or simply go to Microsoft's Product and Support Services Site, for a more detailed explanation.

Error Message while logged in 'This Page Contains Both Secure and Non-Secure Items'
Some users may see an intermittent browser message stating that, 'both secure and non secure items are present on this page'.
This message may occasionally appear when the browser has a problem with loading secure pages within a frame. However, your private banking information is secure. For more information, you may refer to an article on Microsoft's Knowledge Base for details.

Protecting Private Information
Clearing your browser's history list is crucial if you don't want the next person who uses your PC to know where you have been. Internet Explorer has a feature, Intelliforms, which leaves an additional trail, caching text you type into Web forms. If your history is not properly cleared others can access sensitive information. To clear out this cached data, choose Tools, Internet Options, click the Content tab and the AutoComplete button, and then click in turn the Clear Forms and Clear Passwords button.

Opera 6.04

I get a blank screen immediately after I attempt to login.
To correct this problem, open your Opera browser. Go to file, preferences, PRIVACY. A dialogue box will open. You should see 3 checkboxes, beginning with enable referrer logging. The second option is, "enable automatic redirection". This option should be checked. Shut down your browser and try logging in again.

Problems with AOL 5.0 and Internet Explorer 5.0
Some users of AOL 5.0 have reported difficulty connecting online. For many, this problem has been resolved by upgrading to the latest version of AOL software. You may donwload the current version of AOL at www.aol.com

Test Your Internet Connection

Before calling or emailing to report a problem, please be sure to verify that your Internet connection and browser are working properly. You can do this by simply trying to access one or two other other sites on the Internet such as Microsoft or CNET. If most are not available, you may wish to restart your Internet connection and browser, and try accessing your account again. If still unable to connect to other sites, you will need to contact your Internet Service Provider (America Online, Compuserve, SNET, etc.) to help you resolve the issue.

Menus not working properly
This issue is caused by not having Javascript support enabled in your web browser. People's United Online relies on Javascript to enable many of the menu and banking functions, and will not work consistently with it disabled. For information on how to enable Javascript on your browser, please contact your Internet Service Provider. (ISP)