Bill Payment Problems

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For any problems with your bill payment(s) please go to the Customer Service section of People's United Online and select 'Report Bill Pay Problem'.

What if my payment isn't credited by the merchant?
People's United Bank pays your bills one of two ways. If a merchant is set up to receive payments electronically, we send credit to them "computer to computer" and your account with the merchant can be credited very quickly. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 6 business days.

However, many merchants (including some very large national ones) are not set up to receive payments electronically. In those cases People's United cuts a paper check for the amount of your payment, and sends it via 1st class mail to the address you gave us when you asked us to set up the merchant. Your payment is credited to your account only after it physically travels to the merchant and is processed by their internal processes. While this time can vary substantially from merchant to merchant, you should allow for at least 6 days when making any payment.

Because of the different ways merchants receive payments, you should make sure that enough days have elapsed so that the payment simply isn't waiting to be processed by the merchant. If you know they have had enough time to process the payment, you can call People's United with the date your payment was made or by clicking on the "Report Bill Pay Problem" related link under the 'Pay Bills' tab ,and we will immediately start researching as to the cause of the delay. We will resolve all bill payment problems within 10 business days of your report to us. In the majority of cases, the merchant has received People's United check for your payment and has simply not credited your account as of the time of your initial inquiry or last statement.