Technical Support

People's United Online is designed using state-of-the-art technology to make it fast, simple, and reliable, so you can manage your finances without worrying about technical issues. If however, you are experiencing problems using People's United Online, we want to help you resolve the issue as quickly as possible. Please click on the link below which best describes the category of your problem:

Account Information

Can't reach Login screen
If you are unable to access the Login screen, this may be due to transient conditions on the Internet or with your Internet Service Provider (Comcast, Optimum Online, Charter, AOL, Road Runner, etc). Some web browsers do not support the high level of security used by People's United. In addition, some PC and Mac web browsers need to manually enable their support for SSL 3 (a more advanced security setting found under Security in your web browser). Click here to see our Browser Requirements.

Can't Login
Enter your profile username and password. Then, click the login button. If you are still unable to login, it may be due to:

1. Mis-typed Profile Name and Profile Password
You'll use your profile name and password to login to People's United Online. Don't have a profile yet?

View the People's United Online enrollment guide.
Get the enrollment process started now!

2. Using SSN/EIN to Login
Please use your username and password to login. Attempting to use your SSN/EIN instead of your username will result in an error.

3. Profile Locked-Out
For your protection, your profile will be locked out after three invalid login attempts. To have your password reset, click the 'Forgot your Password?' link and follow the prompts to choose a new one.

4. Safari Browser

If you are consistently experiencing issues inputting your username, password, or editing any of your user information:

There is a known issue for Mac users with the Safari Internet browser, version 2.0.4. Customers using this browser may experience difficulty typing user information directly into web site forms. The issue is not limited to People's United Bank and is known to affect other popular web sites (such as Google's Gmail and Calendar). Future updates to the Safari browser should correct this issue. In the meantime, we recommend that customers using a Mac download and use the Firefox browser.

Download the Firefox browser here.

Discussions about this issue can be found on Apple's support forums. Example posts are here and here.

Account information not accessible
If you are unable to access your account, or if information about your account is not accessible, it may be due to:

1. Incorrect SSN/EIN
You may see changes to some or all of your listed accounts. If this occurs, you may have incorrectly entered your SSN/EIN during People's United Online enrollment. For more information please go to our Online Account Access page.

2. Account Lock Out
Your account becomes locked out as a security precaution when your account has had more than 3 invalid passwords entered.

To have your password reset, click the 'Forgot Password' link and follow the prompts to choose a new one. If you have forgotten your reset password questions or need additional help, call our People's United Call Center representatives at:

• Bridgeport (203) 338-0300
• Danbury (203) 798-0300
• Hartford (860) 293-0300
• New Haven (203) 784-0300
• Norwalk (203) 855-0300
• Stamford (203) 358-0300
• Other areas call us toll-free nationwide at 1-800-894-0300.

To reset or unlock your People's Securities Inc. (PSI) brokerage account, call:

• PSI Customer Service at (800)392-3009
• If you wish to place a trade with a broker over the telephone call (800)772-4400. Different commission charges may apply.

To reset or unlock your People's United Bank Credit Card account, call:

• Credit Card Customer Service at 1-888-736-7537 and press 11

3. Transient conditions on the Internet or with your Internet Service Provider (Optimum Online, Comcast, AOL, etc). If the connection is not reliable, you may wish to restart your connection, and then try accessing your account again.

4. Do you need a Brokerage Enrollment Code?
People's Securities customers who have never used online brokerage services, need to acquire a Brokerage Enrollment Code (BEC). To get a BEC please call People's Securities at (800) 392-3009.

Account information appears incorrect
If your account information appears incorrect, please make a printout of the information in question, and use People's United Online Secure Email menu item to report the problem. Please be sure to include sufficient details about the problem so we can help you resolve the issues rapidly.

Account or Payment information is not updated

If you have just paid a bill, or transferred funds, and have received a confirmation number, but the transactions are not showing in your account history or Pending Payments section of your Bill Pay screen, there are a few possible causes.

• It is after business hours - Your transaction history will not reflect all of your transactions during non-business hours (when People's United is not open). Your history will be updated to show all transactions at the start of the next banking day.
• Your browser's cache file is corrupted - The majority of web browsers store local copies of images and web pages you view on the internet, to improve performance. When you click on a link to view your history or bill payments, your browser may be inadvertently pulling an "old" copy of your history from cache, instead of retrieving an updated version from People's United. If this occurs, we recommend that you logout, then clear (delete) your cache file and then retrieve the information again. For information on how to clear your browser's cache, refer to documentation or help file which came with your browser.

How do I logoff?
Selecting the "exit" button on the yellow pinstripe will end your session and log you out of People's United Online Banking.

Still Can't Solve the Problem?

If you need to access your account immediately , you can use People's Telephone Services.

For account information, transfer of funds, pay bills or resolve a bill payment problem, call:

• Bridgeport (203) 338-0300
• Danbury (203) 798-0300
• Hartford (860) 293-0300
• New Haven (203) 784-0300
• Norwalk (203) 855-0300
• Stamford (203) 358-0300
• Other areas call us toll-free nationwide at 1-800-894-0300.

To access your People's Securities Inc. (PSI) brokerage account, call:
• PSI Customer Service at (800)392-3009
• If you wish to place a trade with a broker over the telephone call (800)772-4400. Different commission charges may apply.

Username or Password Problems?


Here are a few tips:
Please note, your username and or password may only contain alphanumeric characters from A to Z, and 0 through 9, and must exclude any use of special characters, such as an asterisk, exclamation, or hyphen.